Jaguars Fan Experience Representative

Sales & Marketing: Hospitality Management

Jaguars Fan Experience Representative – Jacksonville Jaguars (Jacksonville, FL)

JAGUARS FAN EXPERIENCE REPRESENTATIVE

POSITION SUMMARY

The Fan Experience Representative position is part of the fast-paced and exciting game day operations team within the Fan & Member Experience Department of the Jacksonville Jaguars. The Fan Experience Representatives will report to the Senior Manager of Fan Experience.

POSITION DESCRIPTION

• Deliver excellent customer service to each and every fan entering EverBank Field through utilization of the BE GREAT philosophy.
• Welcome and assist fans entering the stadium
• Provide accurate directions to seating sections and key attractions within EverBank Field and the surrounding areas
• Assist with point of registration displays during game
• Manage various Guest Services booth locations
• Assist fans with any questions or issues that arise while at the stadium (including ticket-related issues)
• Communicate to the Command Center or supervisory staff any issues that arise
• Monitor concourse and seating areas during the game
• Thank fans leaving the stadium
• Collaborate with other departments including law enforcement, security, ushers, food service, ticket office, retail, parking, housekeeping, and maintenance
• Perform individual duties as assigned

SCHEDULE

• Available for two to three trainings during the summer
• Available for all of the Jaguars home games played at EverBank Field, including preseason and any postseason games

TO APPLY

Applications are being accepted via online submission only. To be considered for this position, apply no later than May 1, 2017.

View http://www.jaguars.com/careers/ to learn more about what it means to be a part of the Jaguars team!

Applications are being accepted online only. Please do not call to apply for this position. Please provide complete information. An incomplete application may affect your consideration for this position. The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements.

By submitting this application, you understand that you may be subject to a pre-employment drug test. You certify that the information in your application is true, correct and complete. You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided. You understand your application is subject to, among other things, your eligibility to work in the United States.