IT Technician

POSITION

Cisco VoIP PBX & LAN/WAN Administrator

COMPANY OVERVIEW

All-American Publishing is a Boise-based sports marketing company delivering products and services to high schools in 50 states. We are a fast-paced, privately held company that has experienced rapid growth. We anticipate more growth in the future, as well as starting several new ventures. We are technology-focused with our phone and network infrastructure viewed as critical to the future success of our business. We are a home-grown company of team players who work hard but don’t take ourselves too seriously. We’re passionate about discovering our employees’ strengths and letting them work within them. Our casual and highly-interactive office setting works well for professionals who are passionate about work but don’t want the structure that comes with a corporate office. We offer a relaxed and fun environment (no slacks or ties here), but with an underlying drive to work hard and be the best. If you are ready to be a key player in a successful and growing company, let’s talk.

POSITION OVERVIEW

This position is for those who would like to take their skills in VoIP, switching, routing, and security and meaningfully apply them. Would you like to be responsible for managing an entire system – not just a little piece of it? Then contact us. At our office, certification is preferred, but certainly not required. You will get to have a say in the entire process: from planning to designing to testing to deploying to evaluation and continued enhancement. Also, since our I.T. department is small, everyone can wear multiple hats when the need arises. It’s vital that the person filling this role come with an authentic philosophy of “how can I help?” instead of “that’s not my job.”

WHAT YOU SHOULD KNOW ABOUT OUR I.T. DEPARTMENT

• We manage a Cisco UCM/UC phone system with 300+ devices using third party integrations like call accounting, call monitoring, call recording, as well as Cisco switching & firewall security

• We have three office locations with both a Switched NLAN Private network, as well as an MPLS private network with a cloud firewall for internet access.

• We use eDirectory, GroupWise, & ZENworks from Micro Focus for our directory, mail, & PC management.

• We use VMware vSphere 5.5/6.5, running Windows and Linux VMs, including Cisco UCM.

DESCRIPTION OF DUTIES

• Primary responsibility for the Cisco UCM/UC phone system.

• Troubleshoot and resolve moderately complex network problems.

• Install and maintain switches, routers, & firewall security hardware or software.

• Participate in performance monitoring and tuning of our network systems.

• Participate in engineering, design, and project management of network systems projects.

• Participate in technology evaluation and selection processes, ensuring compatibility between requirements and technical performance.

• Effectively communicate with clients, peers and supervisors by blending appropriate levels of technical and business detail to ensure issues are thoroughly understood.

• Participate in establishing processes and procedures that streamline and reduce costs.

• Participate in managing and improving costs of budgeted Capital and Operational and Maintenance activities.

• Must be able to document work and update existing documentation when changes are made.

• Must be willing to respond to catastrophic IT-related outages.

SKILLS AND KNOWLEDGE

• Must be a self-starter with the ability to work responsibly without direct supervision

• Must exhibit patience, a customer-friendly attitude, interpersonal skills, and the ability to work in a team environment

• Must show a love for details

• Must love technology and enjoy enhancing user experiences

• Excellent problem-solving skills * Excellent written and oral communication, presentation skills, and interpersonal skills

• Superb organizational skills

• Follow complex instructions, both verbal and written.

• Ability to navigate multi-faceted projects simultaneously

• Solid working knowledge of current Internet technologies.

• Familiarity with CRM software and database principles strongly recommended

HOURS

8:00 am – 5:00 pm typically however, must be able to work flexible hours to handle system maintenance.

COMPENSATION AND PERKS

Annual salary based on experience. We offer a fun work environment, paid vacation, paid holidays, paid sick days, health and dental insurance, flexible hours, Employee Assistance Program, and casual dress.

Job Type: Full-time

Required experience:

• Information Technology: 1 year