IT Systems Support Technician

SASCO is one of the largest privately held electrical and data contractors in the nation. At SASCO, you can be part of a dynamic team that includes the most talented, creative, and experienced people in the industry. This team of the “ best of the best ” is the core of a culture that encourages you to improve and grow to the highest level of your abilities. In order to maintain who and where we are, we believe in hiring only the best (the top 10%) , who are winners in their respective career fields. If you’re not good, don’t apply .

We have an immediate need for a Systems Support Technician. This is a hybrid position that will support both our systems & networking teams and is based out of our Fullerton, CA Corporate Office.

Responsibilities :

• Work with the networking team to secure and maintain a global corporate network. Prevent, identify, escalate, and solve complex networking issues related to global network connectivity.
• Support the systems team by assisting with desktop, server, and client systems administration and client support.
• Assist internal clients with hardware and software issues and requests in a multi-region/state capacity.
• Act as a liaison to the helpdesk team which may include documenting helpdesk service requests in the tracking system and issue follow-up to ensure tickets are responded to and either solved or escalated according to SLA.
• Provide support and manage user logins to various systems including Microsoft Active Directory as well as custom & SaaS applications.
• Network and email account creation and management in an Active Directory & Office 365 environment.
• Assist in performing patch management of corporate systems.

Job Requirements :

• Ability and eagerness to learn and strengthen networking skillsets in a Cisco based network environment.
• In-depth knowledge of Microsoft Windows operating systems including Windows 7, Windows 8, Windows 10, Windows Server 2008 and 2012.
• Working knowledge of the TCP/IP protocol stack.
• PowerShell scripting knowledge.
• Solid application support experience with MS Office suite and other productivity tools.
• Exceptional written and oral communication skills. Strong customer service & interpersonal skills.
• Highly self-motivated with a keen attention to detail.
• Desire to succeed in a team-oriented, collaborative environment.
• Any certifications in A+, Network+, Security +, MCP, or CCNA preferred.
• Experience supporting a hybrid cloud environment in Amazon’s AWS or the Microsoft Azure Cloud highly desirable.
• Patch management experience using SCCM, WSUS or other deployment software preferred.
• After hours support for escalated issues or scheduled maintenance & changes may be required.

SASCO offers a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. SASCO is an Equal Opportunity Employer and all offers of employment are contingent upon successful completion of a drug test and reference checks.

EOE/M/F/D/V

Job Type: Full-time

Job Location:

• Fullerton, CA

Required experience:

• cloud (Amazon or Azure): 1 year
• IT Support: 1 year
• TCP/IP protocol stack: 1 year
• PowerShell: 1 year

Required licenses or certifications:

• MCP
• A+
• Security+