IT Systems Analyst – ERP

• Support and administer key applications defined by direct supervisor.
• Provides support to all departments in researching application issues, such as reporting issues, data entry issues, etc.
• Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop.
• Maintain system security by creating and maintaining user accounts along with supplying associated documentation required for security audits.
• Perform tuning and maintenance of software applications.
• Communicate regularly with supervisor to ensure priorities of projects are set and completed efficiently.
• Participate in all implementations of software enhancements, upgrades, and patch installations.
• Ensure adequate training documentation is correct and available for all end users.
• Develop technical documentation in a clear and concise manner.
• Ensure compliance with IT Policies and Procedures.

• Effective project and time management skills.
• Shares acquired skills with team members through formal and informal channels.
• Proactively initiates, develops, and maintains effective working relationships with team members.
• Assumes additional responsibility without being asked.
• Promotes active listening with team members and end users.
• Know, understand, and practice Company Values.
• Continue to maintain a positive attitude when working with both members of IT and outside departments.
• Work as a team, helping management and peers deliver high quality customer service.

• Understanding the Business- Functional/Technical Skills; Technical Learning; Customer Focus
• Independent Decision Making –
• Getting Work Done through Others – Directing Others
• Making Complex Decisions – Decision Quality; Intellectual Horsepower; Learning on the Fly; Problem Solving
• Creating New and Different – Strategic Agility; Perseverance
• Getting Organized – Planning; Time Management; Priority Setting; Action Oriented
• Managing Work Processes – Process Management
• Communicating Effectively – Written Communications
• Act with Honor and Character – Integrity & Trust
• Being Open and Receptive – Composure; Listening; Patience

• University degree in Computer Science or Business Administration required; OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Experience in a corporate/franchise international hospitality organization a plus
• 5+ years’ experience as a systems analyst in technology in designated environment.
• Solid analytical and problem-solving skills.
• Excellent technical knowledge of multiple technical disciplines.
• Strong mentoring skills for teamwork and interdepartmental communications.
• Expertise working with all parties including staff, customers, and vendors to resolve problems.
• Proven ability to complete multiple tasks independently.
• Demonstrated ability to work with sensitive/confidential information and to handle such information as required by Corporate, Federal, and State regulations/policies.
• Ability to write reports utilizing industry standard reporting tools.
• Willingness to work evenings, weekends, and holidays, as needed.
• Willingness to carry pager on rotation schedule for support to end users.
• Willingness to travel as deemed necessary by IT Management.

• Required excellent technical and operational knowledge relating to upgrades, patches, hotfixes
• Knowledge of ERP systems, preferably Infor Lawson, SUN, GHR, etc.
• Knowledge of Unix, Cobol, Oracle SQl a plus.

• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Multiple language abilities preferred, fluency in English required.

• Ability to move throughout the office (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

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