IT Support Technician

The IT Support personnel serve as an integral part of the Information Technology (“IT”) department for the entire organization. The primary responsibilities include but are not limited to examining existing IT Infrastructure, Point of Sale, and Kitchen Video Monitor Systems. This position may be onsite or connect remotely to vary locations, which may include installing, configuring, troubleshooting, upgrading, training, monitoring or diagnosing system and application problems.

Specific requirements for the position include, but are not limited to, a well-organized, detail oriented individual whose greatest asset is efficiency, teamwork, and who demonstrates professional personal, spoken and written communication skills.

Essential Responsibilities

Implement systems, but also support, administration, and maintenance of software and computer systems.Provide documentation and training to staff in existing business information application, test system upgrades and business reports relevant to the company.Ensure better usability of the systems, by enhancing it. Ability to administer systems and computers, with advanced skills in Microsoft Office Suite.Assist IT Support Specialist, either in their absence or working hand-in-hand with them.

Install/upgrade network infrastructure, and cable installation at store locations, and at corporate offices. Maintain POS/KVM systems through remote/onsite troubleshooting and repair using email and phone calls.Maintain computer/network security through anti-virus software monitoring.Maintain remote access software to store and office computers, delegating access to required personnel only.Perform periodic maintenance on all store and office desktop computers – includes monitoring for performance.Perform periodic maintenance on all servers, this includes email, domain servers, Webserver, and gateways.Install and maintain software on all desktop computers, includes Adobe products, MS Office, LibreOffice, and other programs that may be required during the course of business.Troubleshoot desktop computers at remote locations through a mixture of remote access technologies as well as phone calls with store/supervisory personnel.Install/maintain/troubleshoot DVR’s at remote locations.Email server administration – account creation, distribution lists maintenance, shared resource maintenance.Company website development/maintenance and administration.

Required Education/Experience/Skills

1+ years IT work experience with a minimum of an Associate Degree or higher education in Information Technology, Computer Science or similar field.Application support experience with Microsoft Office and Adobe products.Working knowledge of databases, and tools. (i.e. SQL, SQL express).Previous relevant computing, software or training experience essential.Must be team player and able to work with minimal supervision.Must have professional demeanor, positive attitude, patience, flexibility and customer-service attitude; work with top management, remain cool under pressure.Strong critical thinking skills. Keep up to date with technical and industry developments.Must be able to pass pre-employment drug screening, and background check.

Drug-free work environment.

$10.00 to $15.00 per hour

Job Type: Full-time

Required experience:

• Information Technology: 1 year

Required license or certification:

• Driver’s License