IT Support Technician

Education Logistics Missoula, MT 59808 April 26, 2017 Information Technology

IT Support Technician

WHY WORK WITH EDULOG?

Work with talented, interesting and fun co-workers in a growing and dynamic company! EDULOG offers exciting opportunities to enhance your career in a custom software company. You will join teams that improve student transportation systems across the U.S. and internationally, most specifically by partnering with new and long-term customers whose relationships are key to EDULOG’s success. If you are looking for a dynamic company in which to expand your knowledge and experience professional growth, consider EDULOG for a collaborative atmosphere where quality customer attention and your efforts are appreciated.

SUMMARY & OBJECTIVE The IT Help Desk Technician is responsible for providing IT support to the company’s network users, completing IT-related projects, resolving IT-related issues in a timely manner, and assisting the Systems Administrator.

PRIMARY FUNCTIONS

Investigate and resolve incoming IT Help desk Requests.
Diagnose, troubleshoot and resolve challenging technical problems.
PC and printer service, repair, and upgrades.
Company phone system – moving lines, changing extensions, troubleshooting.
Follow standard Help desk procedures.
Research issues using available information resources.
Document resolutions for future reference.

EDUCATION REQUIREMENTS & QUALIFICATIONS

Associates Degree in Information Technology or related field is preferred. Two years equivalent experience also acceptable.
Excellent communication skills and a professional manner.
One year or more of Help desk support or in a similar customer support environment supporting various hardware, software, and network configurations.
An ability to quickly troubleshoot and diagnose various technical problems.
Strong research skills.
Ability to multi-task.
Ability to work independently and self-start.
Must be proficient in or have knowledge of the following:
PC troubleshooting, repairs, and upgrades
Basic network infrastructure, protocols, and troubleshooting
Microsoft Windows XP and Windows 7 operating systems
Microsoft Office applications
Basic email management and administration
Printer maintenance
Experience with these items is helpful, but not required:
Microsoft Windows Server 2008 R2, 2012 R2
Experience with relevant call tracking applications (Spiceworks preferred)
Linux operating systems (Ubuntu / Debian preferred)
Basic Active Directory user administration.
An active interest in keeping up with current trends in technology.