IT Support Technician

Simply Smart Technology is an IT Managed Services Provider seeking a highly motivated IT Support Technician to join our growing company. Our team assists local bushiness by providing comprehensive technology solutions for their company’s internal technology.

Technicians work closely with our clients on desktop, server, and network technology within a wide variety of environments.

The Role:
The IT Support Technician works directly with our clients over to deliver high quality, accurate, and helpful technical support.

• Handle complex troubleshooting of desktop and server systems
• Find the root cause of technology issues
• Be prepared to escalate a request, pull in teammate, or ask for help in the right situations
• Collaborate and work with teammates on new and ongoing issues
• Create documentation about common problems / fixes, computer systems, servers, and network layouts
• Cross-train teammates by co-working on troubleshooting tasks
• Go onsite to clients’ offices to provide in person tech assistance
• Work in a fast paced environment with deadlines

Office:
Simply Smart Technology is conveniently located at 11 E Hubbard St, next door to Andy’s Jazz Club and Shaw’s Crab House. The office location is an easy commute and within walking distance of all the ‘El’ lines.

The office itself is a bright and open timber loft space equipped with modern amenities.

Perks include team lunches and work from home days. Work from home days are based on manager discretion.

Requirements:
We are looking for individuals with good character, a genuine interest in technology, and the ability to troubleshoot and resolve complex technology problems.

• Bachelors of Science from accredited 4 year University
• 3-5 years of previous IT support experience
• Expert in Window 7, 8, 8.1, and 10 operating systems
• Intermediate to expert in Windows Server operating systems
• Intermediate to expert understanding of Mac computers / OS X
• In depth knowledge of command line utilities
• Understanding of Active Directory
• Ability to follow written processes
• Team oriented approach to problem solving
• Excellent communication skills, written and telephone
• Ability to self-start
• Experience writing batch scripts or VBScript is a plus
• Industry certifications are desired
• Must be eligible to work in the US without needing sponsorship

Benefits:
Salary negotiable based on experience. This position is eligible for health insurance benefits.