IT Support Technician

MSP is looking for IT Support Technician with Windows Desktop, Microsoft Server and Networking experience.

Individual will serve as the primary point of contact for multiple customers seeking Tier I or II technical assistance. Individual will support US-based clients remotely via email or phone therefore they must have excellent written and oral communication skills and speak fluent English. Individual will perform remote troubleshooting and problem resolution in a fast paced setting. Individual must be able to multitask and have superior troubleshooting skills. Most clients have established SLA’s so prompt diagnosis and resolution is a must. Individual must also be able to effectively escalate, monitor and work closely with third party software or hardware vendors to resolve issues with legacy systems. Qualified individual must also be quick learner and acquire working knowledge of legacy systems. Qualified candidate must have broad technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. Position is 85% remote support but some onsite support may be required.

Required Skills:

• Desktop Support
• Windows 7 Support
• Active Directory, DNS, DHCP, Group Policies
• Microsoft Office 2010 & Office 365
• Exchange 2013/2016
• Fax Server
• Legacy Application Support
• Networking Support (i.e. Routing, Wireless Access Points w/ Radius Server, etc.)
• Print Server Support
• Problem Ticket Management System

Desired Skills:

• Windows 2008 R2 Server
• Windows 2012 R2 Server
• VMware vSphere 6.X
• VCenter
• WSUS
• Manage Engine
• Dell SAN
• Backup Exec 2012
• ShoreTel Director Server
• Cisco ASA 5505 (Routing, VPN, Firewall)
• Aerohive Wireless AP’s
• Experience with Spam Filtering Services
• Experience with Message Archivers
• Experience with Email Encryption
• Legacy Applications in the Legal and Healthcare Industries

Job Type: Contract

Required education:

• High school or equivalent

Required experience:

• Active Directory: 4 years
• Networking: 2 years
• System Administration: 2 years
• Technical Support: 5 years
• Desktop Support: 4 years
• Exchange Server: 1 year

Required language:

• English

Required license or certification:

• Microsoft Certified Professional (MCP)