IT Support Technician

About the Job

SADA Systems, Inc. is a privately-held global leader in providing business and technology consulting services that transform organizations through cloud-based solutions. As a Facebook Workplace Service Partner, a Google Cloud Premier Partner and a Microsoft National Solutions Provider, SADA Systems has gained global accolades as an exceptional service provider with proven expertise in enterprise consulting, cloud platform migration, custom application development, managed services, user adoption and change management.

If you love technology and you’re looking for a stimulating and innovative environment with a fun corporate culture, then SADA is the place for you! Our dedication to our clients, partners, employees and the community has resulted in some great accolades, including:

Inc. Magazine 5000 – America’s Fastest Growing Companies 8 years straight

Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2016

CRN Magazine Fast Growth 150 – Fastest Growing IT Services Companies 5 years straight

Located in the heart of NOHO arts district, we offer an exciting and challenging place to work with some pretty cool people! Learn more about SADA Systems at http://www.sadasystems.com .

We are not a corporate IT department. We offer our employees better opportunities for learning with our Professional Development Reimbursement policy and more options with our unlimited PTO policy. We believe that the variety of work and clients you’ll work with will be a refreshing change from what you are used to. Our team is comprised of unique individuals with each person specializing in different aspects of IT. If you are a success-oriented person who wants to be appreciated for what you do and stimulated in ways that a corporate IT environment doesn’t offer, this is the place for you. We are looking for a professional who has the drive to provide excellent service!

Primary duties include:
Assist with complex issues and act as an escalation point for Tier 1 engineers

On-premises and Cloud support services

Provide tier 2 support for systems and network issues

Ensuring accurate and timely resolution of assigned issues

Proper training and documentation of issues

Providing onsite support for clients as needed

Participate in managed services offerings and help with new offering and service launches

Provide on-call support for weekends and after hours including emergency services rotation

Requirements for this position:
3-5 years of server administration experience in Windows OS (2008 – 2012r2)

Basic hands-on experience with network devices/firewalls/routers/switches

Intermediate to advanced level Active Directory knowledge

Intermediate to advanced level DNS knowledge

Intermediate to advanced level Exchange 2010 or 2013 knowledge

Experience with Hyper-V

Exposure to backup technologies

Have the ability to learn new technologies

Open to being on call for weekends and after hours

Successful at working in a team culture

Excellent verbal and written communication skills

Possess valid and clear driver’s license

Additional preferred requirements for this position:
Knowledge in Linux

Intermediate PowerShell and Scripting skills

Exposure to VMWare

Experience with O365 Support

Why you’ll love working at SADA:
You’ll work with a great group of people, one of the best in the business, in a highly collaborative, team and results oriented atmosphere

You’ll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle

You’ll work with large, sophisticated, and progressive clients throughout North America

Unlimited PTO

More awesome benefits include competitive and attractive compensation, huge performance based bonuses, holidays, medical, dental, vision, life, short and long-term disability insurance, 401K and more.

Catered lunches provided!

Ongoing training provided and plenty of opportunities to grow.

We have a ping pong table, big screens, video games, company social events and an espresso machine!

About SADA Systems

SADA Systems, Inc. is a privately-held global leader in providing business and technology consulting services that transform organizations through cloud-based solutions. As a Facebook Workplace Service Partner, a Google Cloud Premier Partner and a Microsoft National Solutions Provider, SADA Systems has gained global accolades as an exceptional service provider with proven expertise in enterprise consulting, cloud platform migration, custom application development, managed services, user adoption and change management. If you love technology and you’re looking for a stimulating and innovative environment with a fun corporate culture, then SADA is the place for you! Our dedication to our clients, partners, employees and the community has resulted in some great accolades, including: Inc. Magazine 5000 – America’s Fastest Growing Companies 8 years straight, Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2016, CRN Magazine Fast Growth 150 – Fastest Growing IT Services Companies 5 years straight. Located in the heart of NOHO arts district, we offer an exciting and challenging place to work with some pretty cool people! Learn more about SADA Systems at http://www.sadasystems.com.