IT Support Technician

Manage the life cycle of IT infrastructure equipment in line with country or regional direction; PC, servers, printer, switch, software, install, replace, upgrade, plan, size, retire, secure and environmentally dispose, etc. Operate IT infrastructure equipment in line with agreed country or regional direction; monitor, tune, fix, plan continuity, measure performance, propose change plan. Administration of User Logon accounts. Computer assets and software licenses management. Maintain a high IS/IT security standard through example, communication of best practices and education where appropriate. Manage site connectivity with global data centers; monitor, troubleshoot, coordinate any corrective action required. Listen and understand what is being asked. Customer service focus. Investigate to identify root cause of any issue. Research and learn. Develop and Deliver solution. Share solutions within pier group. Internal helpdesk to monitor and react to support trends. Prepare and deliver training and documentation when needed. Support any specialist systems or applications in use at assigned site; manufacturing applications, CAD and engineering applications, etc. Key Technologies to support. Microsoft; Windows, Server, AD, Office, SharePoint, etc. Cisco; Switches, Access Points, LAN controllers, VoIP, etc. QAD; MFG Pro. Dell; PC?s and Servers

Job Type: Contract