IT Support Specialist

Responsible for the deployment and support of IT computer hardware and software as it relates to desktops, portables and peripheral devices in a networked environment per IT department standards. Provides support of help desk cases related to hardware and/or software issues. Acts as a resource to provide assistance to computer users on new and upgraded technology. Maintains a current working knowledge of operating systems, diagnostic and repair techniques, and imaging in a multi-facility wired and wireless environment. Ability to interpret technical material in books, manuals, and other resources to resolve issues. Must be able to lift up to 70 lbs. On call support is required. This position reports to the Manager, IT Desktop Services.

All team members are expected to be knowledgeable and compliant with Palmetto Health’s values of compassion, dignity, excellence, integrity and teamwork.

Responsibilities:

Work independently to prioritize work that provides resolution to help desk cases within established service level agreements with minimal assistance.

Perform PC hardware/software installations, configurations, and deployment in accordance with departmental standards, with minimal assistance and user interruption.

Troubleshoot PC hardware/software related technical problems in a wired and wireless TCP/IP environment and appropriately escalates unresolved issues.

Update devices and inventory databases including appropriate system configuration documents.

Support of numerous healthcare and office automation software applications running on PCs, laptops, and various handheld devices as it relates to the interoperability with the Operating System.

Perform routine equipment relocations which may involve hardware and/or software configuration changes within established timelines.

Requirements:

Education: High school diploma or equivalent required. Associate’s Degree or equivalent work experience preferred.

Experience: 2-3 years of experience in a computer related field. Must have a working knowledge of desktop and laptop hardware platforms and possess advanced hardware and software troubleshooting skills.

License, Registry, or Certification Required: South Carolina Driver License

Special Training: Microsoft and/or A+ Certification is a plus.

EEO/AA

Minorities/Females/Disabled/Veterans