IT Support Specialist

Company Description

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Magic Leap is an eclectic group of visionaries, rocket scientists, wizards, and gurus from the fields of film, robotics, visualization, software, computing, games and user experience.

We are growing quickly, and this is the time to get on board and play a role in shaping the way people will be interacting with the world tomorrow.

Job Description

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To provide technical expertise and support to local, remote office and field employees ensuring that their hardware and software is working in a manner that allows them to complete their daily tasks. Support a mixed environment of Windows, Linux and Mac Workstations in a diverse, highly technical user environment.

Responsibilities:
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Maintain inventory of installed software and hardware
Work with hardware and software vendors to provide timely product delivery and ensure new equipment is installed and setup on schedule
Maintain and update all appropriate documentation including current user procedures, training materials etc.
Prepare new customized builds for each employee in a mixed Windows, MacOS & Linux environment
Must be able to accurately troubleshoot computer and peripheral problems over the telephone using remote support tools, in a professional manner
Repair broken or defective laptops, printers or other hardware as required
Regularly update laptop images in order for all software to remain up-to-date
Be a “team player” to ensure in-house project deadlines are met while being able to provide appropriate telephone coverage
Run daily job processes and reports as required
Support local & remote employees

Qualifications:
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8+ years of technical (help desk) support
Linux System Administration/Support Experience
Technical certification (Microsoft MCP, A+, Network+ or equivalent)
Thorough knowledge of Windows operating systems and MS Office
Working knowledge of Mac OS systems and Apple technology
Excellent interpersonal and communication skills
Ability to work independent of direct supervision
Extensive knowledge of computer hardware and software
Ability to work extended hours
Wide degree of creativity and latitude is expected
Excellent verbal & written skills

Education:
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Bachelor’s Degree (B.A.) from a four-year college or university; or 4+ years of related experience and/or training; or equivalent combination of education and experience.

Additional Information

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