IT Support Specialist (1-3 years experience)

COMPANY DESCRIPTION:

Foresters Financial is a financial services firm with administrative and operations offices located in Edison, NJ and on Wall Street as well as regional sales offices located nationwide.

POSITION SUMMARY:

Responsible for being the first point-of-contact for end users requesting IT assistance throughout Foresters Financial at all locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to and resolve inbound Help Desk requests for technical assistance via phone, email and ticket system.
• Log all help desk interactions in ticket system.
• Support computers, servers, users and telecommunications systems at all locations and work closely with end users to resolve problems.
• Research, analyze and troubleshoot computer systems, desktop operating systems, networking issues and application software.
• Provide first response to reports of network outages and work with Network Administrator to resolve issues.
• Provide hardware and software installation and upgrades and ensure that networks are functioning properly and are available for the intended uses.
• Refer all unresolved technical support issues to Senior Support Specialist.

EDUCATIONAL REQUIREMENTS:

• High school diploma
• Some college preferred

EXPERIENCE AND BACKGROUND REQUIREMENTS:

• 1-3 years’ experience with computers, servers, and telecommunication systems
• Self–starter/responsible
• Attention to detail and accuracy a must
• Strong organizational and follow-up abilities
• Strong sense of teamwork and initiative
• Motivated, focused and strong desire to learn
• Reliable/willingness to work overtime, as needed

Foresters Financial is an Equal Opportunity Employer.