IT Support Analyst » EltasJobs

This role will providetechnical support to the end user population of 300+ at NBCUniversal inChicago, maintaining the infrastructure,addressing security needs, providing desktop support, and other technologyrelated duties. This position interacts directly with the end users, includingnewsroom operations, sales and others all with varying priorities and needs. This positionwill work closely with Broadcast Engineering to provide ongoing systemmaintenance throughout the newsroom and technical core including diagnosis andimprovements in the broadcast IT system. Other job responsibilities include:

Appropriately handle and track customersupport requests to 5544Help, our helpdesk system, communicating with end-useron progress and resolution of their requests.

Be visible and accessible in the workplaceto proactively seek out issues via regular check-ins with key stakeholders

Performupgrades utilizing the SCCM system and manually as needed, resolve problems,and maintain end user PC’s, laptops and other devices

Troubleshoottechnically advanced hardware and softwareissues courteously and expeditiously

Qualifications/Requirements

Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or relevant field

Minimum 2 years working in an enterprise IT environment supporting a large user base

In-depth experience (2+ years) with MS Windows XP, Win7 desktop, 2000/2003/2007 server, Active Directory, Dell desktop equipment, Multi-Media Platforms, Internet/Intranets, Mac hardware/OS.

Proven experience in recommending, installing, configuring and maintaining network hardware (routers, switches, firewalls).

Solid understanding and experience with Storage Architectures (NAS/SAN),

Knowledge of database fundamentals related to SQL Server

Knowledge of scripting languages

Must understand digital production and file based workflows

Knowledge of broadcast workflows and technology (studio, production control, automation) a plus
ELIGIBILITY REQUIREMENTS

Interested applicants must submit a resume/CV online for this job at www.nbcunicareers.com to be considered.

Must be willing and able to work overtime and on weekends with short notice as required

Must be 18 years or greater.

Must have unrestricted work authorization work in the United States.

Must be willing to work in Chicago, IL

Desired Characteristics

Strong interpersonal skills; ability to interface with all levels of management & user community

Self-starter who demonstrates initiative and ability to work independently with little supervision

Able to quickly learn a broad array of technologies and apply that knowledge to real-world problems; effective under aggressive timelines and frequent high-pressure situations

Profound ability to juggle and schedule multiple tasks and demands on time

Excellent root-cause analysis and problem-solving skills

Proactive thinker / Innovative thinker

Team Player

Strong technical aptitude

Ability to multi-task and complete assignments to meet deadlines

Customer Service focus and strong communicator

Sub-Business

NBCUOTS – WMAQ

Career Level

Experienced

City

Chicago

State/Province

Illinois

Country

United States

About Us

NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.