IT Support

You will be responsible for supporting the use of employee IT hardware and applications, maintaining the network infrastructure, participating in the roll out of IT projects and much more.

One of the big challenges will be to effectively service and communicate with the different Unity offices in the region – ensuring a proactive approach and timely delivery and execution as well as optimizing processes with all stakeholders. In order to ensure this some travel between offices in the region must be expected.

You represent the IT team in our Bellevue office and report to the IT Support Manager in San Francisco. With offices all around the world, you will be part of an international team, where you also solve tasks on our global support tasks list. At the same time, you attend to the extremely varied task portfolio.

You can expect a diverse and outgoing role that allows you to combine technical insight with your talent for cooperating and thinking ahead.

Responsibilities

• Identify, procure, install and customize end user hardware and software needed to satisfy user requirements
• Connects users to networks and provides initial training in facilities and applications
• Provides telephone, in-person and online support to end-users
• Coordinates activities with network services and information systems groups with San Francisco team
• Provides updates, status and completion information to manager and/or users
• Refers major hardware problems to service personnel for correction
• Administers e-mail and anti-virus systems
• Supporting the events team with their needs for conferences
• Jira, Confluence, and Google Docs experience
• VR experience is a plus…

Requirements

• 3-5 years of IT related experience
• Excellent in planning, executing and problem troubleshooting
• Service oriented and good communications skills both oral and written
• Dependable and focused on delivering quality service with accuracy and thoroughness
• Good at adapting to changes, delays and unexpected events
• Experience in handling different stakeholders and competing demands in a complex set-up
• A will to make things happen in spite of obstacles
• A good sense of humor and a positive attitude

Who We Are

We are product-driven, curious, and creative. We aggressively reinvest in development to keep Unity moving and evolving – from expanding usability and power, to platform reach. With over a billion installs per month, Unity touches gamers and non-gamers alike. As well as video games, our software is used in industries as diverse as medicine, visualization and shopping – democratizing game development while solving hard problems and enabling success for a huge range of developers worldwide.

Today, Unity has expanded to over 15 international offices and has employees in 23 countries. Every person at Unity Technologies has an inherent passion and driven spirit and it isn’t enough to be able to do the job- we’re looking for people that color outside the lines, are looking to be freed from the process tangle, and can dream big!

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

#LI-KF1