IT Support

STRENGTH OF CHARACTER

Why ECS? We have grit. What does that mean for you? That one descriptive word defines our company culture. At ECS, GRIT is made up of four characteristics: guts, resilience, initiative and tenacity. Our boots are made for working. Click here to get an idea of what we’re all about.

PERSEVERANCE WITH PASSION

We focus on developing the people, systems and expertise that allow us to be the consulting firm of choice. Our footprint spans the nation and countless sectors, making us flexible and giving you options. Our passion is to provide high quality services and innovative approaches to our clients. We are looking for problem solvers. Do you have your boots ready?

DRIVE AND DETERMINATION

As IT Support, you strive to resolve complex issues in a timely manner. You are comfortable working through routine as well as unfamiliar issues. You work well in a team environment, but also independently. You know how to set the bar high and not only achieve that goal yourself – but bring others along with you. You get the “big” picture and want to contribute accordingly – and that’s why you’ll have all the opportunity for career growth within our company you’ll want. For highlights of others who have taken their amazing skills and grown their careers with ECS, click here.

RESPONSIBILITIES

You will be part of a dynamic, growing and energized team – and your role is key to the success of ECS. While your job duties may fluctuate day to day, here are some areas we expect to see you proficient in:

• Providing high quality 1st level desktop support services to remote end users
• Troubleshooting and resolving end user computer software and hardware issues
• Troubleshooting and resolving basic network connectivity issues
• Developing advanced knowledge of applications
• Participating in team meetings and project as a technical resource
• Documenting outages and issues in applications
• Following help desk processes and procedures
• Assisting with various help desk projects
• Testing hardware and software to evaluate ease of use for end users
• Working in a ticket-based environment
• Writing and/or reviewing user training manuals and procedures

QUALIFICATIONS

If you can accomplish the above, your boots are probably ready for walking right into this role. Realistically though, you need the following to be considered:

• High school diploma or equivalent; recent AS/BS Computer Science graduates preferred
• 0-2 years of related experience

PEOPLE ARE OUR FOUNDATION

We love our employees and we show this through providing some great benefits. Click here to see how we show our passion for our people.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.