It Support

IT S upport P osition

Unique New Castle County importer/wholesale distributor has an immediate opening in our IT department

This support position is an excellent opportunity for the right candidate to work in a dynamic and fast-paced environment for a company that is currently experiencing exceptional growth.

Looking for an individual to support our IT staff that services approximating 50 users.

Knowledge in support of the following areas is preferred :
EDI Knowledge

Windows 2008, 2012 server

Windows 7, 8

EDI

Office 2010 skillssupport

Exchange 2010 administration

Dynamics SL 2011

SQL Knowledge

Crystal Reports

Ricoh Printers

Monarch Label printer

Basic Network Wiring Skills

AllWorx IP Phone System

Other skills desired:
Provide superb technical system and user support by responding to calls, email, and personal requests for technical support. Establish, maintain, and increase client satisfaction through professional, courteous, and caring service. Document, track, and monitor problems to ensure a timely resolution. Help make users productive. Offer guidance and help users solve common IT problems. Document issues and follow up with clients. Know when to redirect problems that require an onsite solution. Use remote control tools to control a user’s machine to troubleshoot problems. Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems. Assist other Technical Support Specialists in troubleshooting difficult or time-sensitive problems. Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications. Contribute to company vision and direction by helping improve technical practices, as well as choosing key technologies and issues to address as we grow.

• The following skills are required as core competencies for the position (acquired through a combination of formal education, training, and experience):
• Excellent organization, communication, planning and project management skills
• Strong analytical and problem solving skills
• Ability to manage multiple priorities to meet deadlines
• Demonstrated good team interaction skills
• Ability to work independently
• Strong interpersonal skills
• Ability to be customer-focused and results driven in a dynamic environment
• Good written and verbal communication skills
• Experience in Distribution /S upply C hain environment

. If your are looking for an opportunity to grow and work in an environment where your contributions are recognized and rewarded, please submit your resume.