IT Specialist

Raytheon Blackbird Technologies, Inc. is seeking Information Technology Support Specialists to support a customer project in Herndon, VA. The ideal candidates will be junior to mid-level Technical Helpdesk/Application Support Specialists who have professional experience supporting operational web application environments.

To be considered for this position, qualified candidates must be willing and able to support a 24x7x365 operational system that will include off-hours support and shift work.

Responsibilities will include, but are not limited to:

· Provide Tier 1 operational monitoring, response, and user support of mission-critical system

· Desire to become an Application SME familiar with customer policies, processes, and CONOPs

· Provide first-level technical support, troubleshooting, and resolution to customer issues

· Ensure all issues are accurately and thoroughly documented and tracked until completion

· Escalate unresolved issues to next level of support and communicate status

· Engage customer approved workflows and produce custom reports/metrics as requested

· Collaborate with internal development, support, and engineering teams to support new features and streamline customer feedback into development cycle

· Maintain and execute project SOPs and recommend process and procedure enhancements

· Complete on-going application and technology training and certifications to improve technical proficiencies and support posture

· As the project develops, responsibilities may adjust as needed

· Support a comprehensive system solution for monitoring, operating, and managing tagging, tracking, and locating (TTL) devices and viewing associated geospatial data

Required:

· Must have an active Secret security clearance

· Must be willing to work on a shift schedule including off hours, weekends, and holidays on a rotating basis

· Strong written and verbal communication and customer interfacing skills

· Works well in mixed team dynamic with varying schedules and skillsets

· Works well following established processes under minimal supervision, self-motivated, high-achiever

· Strong technical troubleshooting/problem-solving posture with ability to multi-task/prioritize effectively

· Proficiency with standard ticketing tools, office productivity suite, email, web-based troubleshooting tools

· Must successfully complete a technical assessment as part of the evaluation process

· High School Diploma or equivalent with 6 years of related experience.

Preferred:

· BS degree in IT, CS, or equivalent (years of experience may be considered in lieu of) and 1-2 years of professional, educational, or hands-on training experience in technical helpdesk or web application support role.

· Experience providing Tier 1 help desk/customer service support

· Experience supporting a 24×7 operational system

· 1-2 years with strong IT fundamentals including, but not limited to:

o web application support,

o 24×7 operational support,

o basic server (HW/SW/OS/COTS) administration,

o networking, database, storage administration,

o scripting, virtualization, and infrastructure support

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