IT Services Technician Level 2

Title: IT Services Technician Level 2

Location: Hawthorne, CA USA 90250

Duration: 03 months

Overview: The Company is looking for an IT Support Specialist to provide support to our user community. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills, and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies, and must be continuously exploring and experimenting with new technologies

Responsibilities:

• Document, deploy, and support a wide range of technologies used by the teams at SpaceX

• Work closely with the IT Systems, Networking, Applications, and Information Security.

• Supporting Windows & iOS operating systems.

• Supporting Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, Microsoft SharePoint, and Lync/Office Communicator

• Assist with WebEx, Skype, and other video conferencing technologies.

• Demonstrated knowledge in both wired and wireless network technologies.

• Knowledge of emerging technologies (latest and greatest hardware/software).

• Ability to prioritize issues to make independent judgment calls to resolve urgent and critical matters.

• Can-do attitude, defaulting to “yes, we will figure out a way”

• Desire to not rest until problems are solved.

• Ability to proactively test for possible failure scenarios and consider edge cases.

• Excellent written, verbal and phone communication skills are a must.

Basic Qualifications: * 2+ years of experience managing Windows systems. Work experience building, deploying, and supporting computer systems within a mid to large enterprise environment.

ADDITIONAL REQUIREMENTS:

• Willing to work extended hours or weekends as necessary.

• Able to lift 25lbs unassisted.

Required Skills and Experience

• Windows 7, 8, 10 (Advanced Knowledge)

• Registry functions (Structure, Keys, etc.)

• Network troubleshooting and support

• Encryption (Bitlocker, etc.)

• Hardware configuration and troubleshooting

• File share server management

* Network print infrastructure

• Microsoft Office

• Web browsers (Chrome, Firefox, Internet Explorer)

• Anti-virus / anti-malware software

• Client Certificates (ADCS, enrollment, etc.)

• Software VPN clients (Cisco, etc.)

• Task sequence imaging (SCCM preferred)

• Software deployment (SCCM preferred)

• Active Directory User and Computer account management

• Active Directory Creation and management of distribution and security groups

• Exchange Client connectivity, rules, and configuration

• DNS and DHCP management

• iOS and Android troubleshooting

P* *referred Skills and Experience : Mac

• macOS interaction with Active Directory (Kerberos, etc.)

• Keychain/Certificates

• Terminal commands

• Encryption (FileVault)

• Microsoft Office on Mac

Linux

• OS Installation/configuration

• Terminal commands (Bash)

• Basic package installation

• Filesystem configuration/mounting local and remote filesystems

• Driver installation

• Certificate management

Networking * Cisco Switch Interface

Exchange * Recipient mailbox management

Job Type: Contract

Required experience:

• Helpdesk: 1 year
• IT: 1 year