IT Services Specialist III – 60008414

This position is located within the Lieutenant Governor’s Office. Incumbent will serve as the primary helpdesk support person for the Lieutenant Governor’s Office on Aging. Responds in a timely manner during business hours to issues related to the computing environment. Diagnoses and repairs issues with hardware, software, phones, and networking. Responsible for documenting and tracking issues from inception to resolution. Completes simple to moderately complex projects. Installs, configures, and maintains (including backups) server hardware and software. Researches and procures hardware, software, and supplies. Works with vendors on maintenance agreements and billing. Keeps user documentation, protocols, and procedures related to IT and security up to date. Composes new documentation related to IT and security as needed. Minimal duties as part of the backup group to the front desk phones. Performs other duties as required.

Minimum and Additional Requirements:

A bachelor’s degree in computer science, management information science, or a related field and at least two years of experience in information technology support in a Microsoft environment, or an approved equivalence by the Division of State Human Resources regulations.

ADDITIONAL REQUIREMENTS: Must be able to left, carry, push, and pull up to 50 pounds. Applicants indicating college credit or degree(s) on the application will be required to bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant . Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.

Preferred Qualifications:

Experience supporting Windows 7 and/or 10, as well as supporting Microsoft Office 2010 or above. Experience writing user manuals or procedure documents (for previous employers or as part of university classes). Ability to analyze and convert moderately complex to complex technical instructions to materials that can be understood by non-technical personnel. Experience with using a helpdesk application. Financial/accounting experience preferred (previous employment or college coursework). Ability to self-manage and work independently. Discretion, confidentiality, and ability to follow up are essential.

Additional Comments:

The IT staff experience and small agency size, along with state provided training and third party classes, can provide an education rich environment for an IT employee to expand their skill set. There are opportunities for growth in areas such as security, networking, application development, data analysis, and more.

The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.