IT Service Desk Technician

Pay Range: $16.30 ? $24.45

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Role:
Extends IT support services to staff and clients. Keeps the network computing systems operating efficiently and assure that computing standards are implemented and enforced; Troubleshoots and resolves system problems and assists with project management research, implementation and system administrative duties. May perform backup duties for?LAN/WAN?administrator.

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Major Duties and Responsibilities:
Respond to internal inquiries and develops solutions for component failures and complex technical problems in all of these areas to deliver a sound and stable computing infrastructure; providing exceptional support while demonstrating a sense of priorities.

Install, configure, maintain and troubleshoot PCs, servers, and all other computer related systems, devices, and equipment. Maintain documented resolutions and operating procedures.

Coordinates with fellow IT Staff to ensure timely completion of

(a) quarterly & month end processing and posting,

(b) running and printing daily reports,

(c) running monthly and quarterly reports and (d) preparing specialized CView reports as needed.

Maintain internal web server and email web server. Ensure all security measures, AntiVirus, Firewall,?IDS, email scanner, etc. are functioning properly.

Maintain user accounts on networks and applications. Make certain proper permissions are established within applications and in the network operating systems.

Assists with various IT projects as assigned.

Ensure that all backups of all servers are functioning correctly.

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

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? Experience:
Six months to two years of similar or related experience, including time spent in preparatory positions.

Education:
A high school degree or GED is required.

Interpersonal Skills:
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.