Hotline: 678-408-1354

IT Service Desk Engineer

Pro Talent Gauteng Information Technology

L1 / L2 SERVICE DESK ENGINEER – JHB
Our Client is looking for a strong Second Line IT Support Engineer
Experience

  • You will be essential to providing support to our key clients in an IT support desk environment.
  • Our Client values the importance of our IT Support Engineers, who are crucial to delivering a world class customer service.
  • To thrive in a fast-paced environment, troubleshooting challenging queries and experience of IT managed services will be instrumental to your success.
  • You will take problem ownership with clear, concise, customer communication whilst managing expectations. Our customer service drives our success, so a customer focused approach is essential.

    • For this you will have:

  • 18 months or more commercial experience supporting SME’s.
  • Strong customer service skills.
  • Familiar with working to SLA’s & KPI’s to meet customer requirements.
  • A+ / N+/ /MCSE/MCITP/MCSA qualification

    • Technical Skillset

  • Windows Server Technologies
  • Active Directory
  • DNS
  • Network Infrastructure Backup software: Office 365 & VMware

    • Benefits

  • An industry matching salary.
  • Group-Life scheme.
  • Subsidized Discovery Medical Aid.
  • A tailored professional and personal development plan. Receive training relevant to your position.

    • Our focus areas in the IT industry are as follows:

  • Cloud Services
  • Voice Solutions
  • Pro-Active Management
  • Internet and Security Services
  • Traditional IT Procurement and Support
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    Contact Us

    Eltas EnterPrises Inc.
    3978 Windgrove Crossing
    Suite 200A
    Suwanee, Georgia
    30024, USA
    contact@eltasjobs.com

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