IT SERVICE DESK ASSOCIATE

Provides daily intermediate computer support to users through installation, troubleshooting, and support of networked computing devices and stand-alone computing devices. This includes all workstations and all mobile computing devices, printers, and scanning devices, hardware and software applications. Excellent oral and written communications skills to provide outstanding customer service via phone and ticketing system. Effectively organize problem determination/resolution steps to most effectively provide excellent customer service. Escalate problem (when required) to the appropriately experienced technician.

Requirements

EXPERIENCE:

At least 2 years’ experience in providing technical support. Strong knowledge of customer service practices and procedures. Detail oriented. Excellent communication skills. Willing to develop heavy diagnostic telephone usage. Knowledge of PC’s, Microsoft Office and other software applications. Foundational knowledge of Active Directory, DNS and desktop networking. Ability to communicate via written articles processes to resolve customer issues with desktop hardware, operating systems, peripherals, desktop applications. Good working knowledge of ServiceNow ticketing system. Willing to work nights and weekends and required to be on-call on a rotating basis.

EDUCATION:

Associates degree or equivalent work experience

Schedule Type

full time

Schedule

Days Vary

Shift

10 hour Day/Night