IT Regional Field Technician

JOB OBJECTIVE:

• Support the IT infrastructure for an assigned region to ensure end-user productivity

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned to meet business needs)

• Assist the Field Project Manager and HelpDesk team in researching new products, designing network improvements within the stores, and completing special projects as assigned
• Analyze systems, techniques, and procedures to determine necessary hardware, software, or system functional specifications
• Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, data communication, and computer network systems
• Assemble, install, configure and test computer equipment or units of local area networks requiring use of standard interface protocols
• Complete work orders such as installing equipment, connecting and moving devices or creating components of autonomous networks, installing disk drives, correcting definitions on data switches, protocol converters, etc.
• Assist in installation and cabling, user support, backups, and maintenance of documentation
• Develop and maintain software and hardware inventory lists and tracking systems
• Order, stock, and store electronic components
• Ensure server backups and networked user backups are performed on a regular basis
• Provide support to users relating to both hardware and software problems on their personal computers
• Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards
• Communicate with end-users to understand their needs; educate/train on applicable hardware or systems to ensure satisfaction
• Build rapport with end-users to establish trust and respect
• Demand the highest ethical standards from self and others
• Demonstrate professionalism including a neat, orderly and safe work environment
• Maintain regular and satisfactory attendance and punctuality
• Resolve customer complaints
• Attend applicable training to maintain professional expertise on current and new technologies
• Seek ways to improve business operations, efficiencies and customer service
• Support the efforts of other employees to be successful

EDUCATION AND EXPERIENCE:

• CDK Dealer Services (network and/or hardware) experience
• Knowledge of Cisco phone systems or IPT experience
• Basic Windows domain experience
• Minimum of 2 years extensive PC experience

KNOWLEDGE, SKILLS AND ABILITIES:

• Extensive knowledge of Microsoft Office applications and products
• Extensive knowledge of general Windows systems/applications
• Knowledge of installation of PC and network hardware and software
• Knowledge of network and impact printer systems
• Knowledge of wireless network equipment
• Knowledge of CAT5 cabling
• Knowledge of audio and video equipment
• Availability to work on-call nights and weekends
• Must have reliable transportation
• Maintain valid driver’s license and a Motor Vehicle Record (MVR) that meets company policy requirements

CERTIFICATES, LICENSES, REGISTRATIONS:

• A+ Certification, preferred

PHYSICAL DEMANDS:

• Regularly required to sit, stand, bend, reach and move about facilities including under desks, behind desks, on roofs, in tight spaces, etc. as needed.
• Must be able to lift up to 50 lbs.
• Must be able to climb stairs and ladders, or use scissor lifts when applicable, to repair on roofs and other high locations throughout the dealerships
• Will be exposed to weather conditions present at that time

WORK ENVIRONMENT:

• Work performed in IT office and dealership settings. (1)

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(1) This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or require that additional or different tasks be preformed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).

Job Type: Full-time

Job Location:

• Scottsdale, AZ

Required experience:

• PC Troubleshooting: 2 years