IT Program Manager 2

The IT Program Management Office primarily is responsible for ensuring successful execution and management of the IT projects and programs across cross-functional business units and IT. PMO ensures projects remain on-time, on-budget and deliver expected results.

Project/program management position within the IT Program Management Office (PMO) will be responsible to utilize program management disciplines across Agile and Waterfall methodologies to deliver projects that optimize IT investments supporting Choice Hotels International business strategies. Manage middle to large, moderate to complex projects ensuring the overall successful delivery of IT-related project efforts across various IT Domains. Build and maintain relationships with IT and key business areas that rely on successful IT project implementation.

ORGANIZATION

This position is an individual contributor and does not have direct reports.

PRIMARY DUTIES AND ACCOUNTABILITIES

Program Management:

• Plan and facilitate moderate to complex, medium to high priority, business sponsored IT projects/programs delivery.
  
• Duties include but are not limited to: Compiling project plans, developing and managing budgets / timelines / schedules, assessing impacts, issues, risks, identifying stakeholders and coordinating cross-team and vendor dependencies. Use influence and negotiation skills to drive projects, clear roadblocks, and resolve conflicts. Role includes end-to-end program management of multiple projects including deliverables supported by the business partners, with focus on interdependency management.
  

Project Management:

Manage and control budgets, project scope, timeline, quality, and costs. Analyze issues and risks, and lead in developing and implementing mitigation plans and solutions in partnership with the impacted stakeholders. Lead proper change controls and escalate when needed. Responsible that phase gate controls are met in order for projects to precede.

Portfolio Reporting:

Responsible for project / program / portfolio reporting and communications, ensuring project team, stakeholders, and management are properly informed through specific channels providing consistent standards and visibility with reporting tools and dashboards. Develop relationships at all levels of the organization, acting as a trusted partner. Duties include but are not limited to: periodic updates & portfolio reporting on project financials and status; provide input to steering committee meetings and facilitate project team meetings.

IT Planning and PMO Governance & Administration:

Leverage IT Planning and PMO methodology & tools to effectively perform project management functions while supporting the maturation of IT Planning & PMO methodology. This includes refining the IT Planning & PMO processes, procedures, templates, and functionality within supporting tools & applications.

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

Education, Experience and Knowledge

• Bachelor’s degree and/or minimum 5+ years of demonstrated project/program experience managing programs or projects; or equivalent formal education in project management
• (PMP) Project Management Professional or (CSM) Certified Scrum Master is preferred
• Understanding and familiarity of project, program and portfolio management best practices
• Understanding and familiarity of Agile Methodologies including but not limited to Scrum, Kanban and Scaled Agile Framework (SAFe)

Skills

• Excellent, demonstrated leadership skills in traditional and Agile software development environments

• Excellent, demonstrated relationship management skills

• Strong, demonstrated project and program management skills in service/product-based industry

• Strong financial acumen with managing IT project budgets

• Strong process improvement and change agent experience

• Excellent verbal, written , listening and presentation communication skills

• Excellent time management, project management and organizational skills

• Strong analytical and problem-solving skills to include reasoning skills such as storage, retrieval, matching and execution skills

• Proficient in the use of MS Office applications such as Outlook, Word, PowerPoint, Visio and Excel; in the use of project management software such as Clarity , and development tools such as Rally

Abilities

• Ability to make measurable progress on multiple high priority tasks simultaneously
• Ability to drive results in a team-oriented environment
• Ability to identify and drive process/procedural enhancements
• Ability to work both independently collaboratively with customers, peers and other stakeholders
• Ability to understand and analyze complex problems with multiple complex variables
• Ability to interface effectively with stakeholders at all levels across the organization
• Ability to model Choice’s Values & Performance Principles of accountability, collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect

Must be able to uphold Choice’s Values & Performance Principles of accountability, collaboration, performance excellence, sense of urgency, innovation, inclusion & diversity, integrity & trust, customer focus, and respect.