IT Operations Coordinator

About the Role

The IT Operations Coordinator is responsible for the daily support of all aspects of the organization’s technology environment including software, hardware, imaging, network, account management, and A/V. The IT Operations Coordinator ensures that all New Classrooms employees (both locally and remotely) receive friendly and proactive technical support. This full time role reports to the Director of IT Operations.

About You

You are a self-starter who is skilled at troubleshooting and diagnosing technical issues.

You enjoy mastering new technologies and tools for increased work productivity and collaboration.

You have strong follow-through and regularly check-in on staff to ensure continued customer satisfaction.

You have a high degree of integrity and can skillfully navigate various priorities.

You are a detail-oriented team player who thrives in a fast-paced work environment.

What You Would Do

Provide timely and proactive full range of desktop support to all employees at the New York City office as needed

Provide remote desktop support to field-based employees

Monitor and troubleshoot network connectivity

Maintain phone, conference room, and video equipment in throughout the NYC office and its conference rooms

Lead technology onboarding with new employees and off-boarding for departures

What We Are Looking For

Strong interpersonal and communication skills, required

Experience providing friendly customer service to diverse groups of stakeholders

Basic understanding of networking concepts and troubleshooting

Experience providing Windows and macOS support

Familiarity with desktop imaging tools (Ghost, CloneZilla, etc.)

Working knowledge of A/V equipment (projectors, TVs, Apple TV, video conference units)

IT asset management and organizational skills

Experience with Google G Suite administration a plus

Ability to multitask by balancing competing needs and priorities

Ability to create effective processes and procedures

Interest in education or education technology, required

Application Information

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

Work Authorization

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.