IT Operations Analyst - Part Time

Job Description:

Under the general supervision of the Supervisor-IT Operations, operates and maintains a large array of systems at multiple data centers in accordance with established procedures. Interfaces with data center computers by using system commands and messages to maintain a set processing schedule. Monitors, reports, logs, investigates and resolves processing problems within the system to ensure high quality and reliability, principally focused on patient care. Supports downtime and monthly maintenance activity. Verifies that the infrastructure and security monitoring systems at multiple data centers are functioning properly. Performs Operations On-Call duties and participates in Operations On-Call rotation providing on-call support on a 24 x 7 basis. Provides first level system management to improve systems performance and integrity. Assists other IS personnel with Data Center needs. Provides training to IT Operations staff.

Duties and Responsibilities
Essential Accountabilities:

Uses a core set of technical skills to sustain the daily operations of the multiple data centers which support the System and its partners.

Interfaces with all systems by using system keyboards, commands, utilities, messages and technical manuals to ensure accuracy and efficiency.

Operates and maintains all peripheral equipment (e.g., tape drives, tape libraries, UPS, CRAC equipment etc.) and auxiliary equipment. Maintains and cleans input/output devices such as tape drives.

Maintains a set daily data processing schedule. Performs daily backup(s) of system.

Monitors and implements batch-processing for various departments. Reviews all batch logs for errors and determines both corrective action and recovery.

Verifies that the infrastructure and security monitoring systems at multiple data centers are functioning properly.

Provides first level systems management including writing command procedures, scripting documentation, and participating in designated projects to maintain systems integrity and performance.

Analyzes and/or resolves processing problems related to hardware and software. Uses available resources such as technical manuals, knowledge of system commands, and trouble shooting skills. Notifies supervisor or lead of unusual situations or problems. Makes decisions to escalate critical issues to technology teams or vendors as needed.

Assists other System employees and customers. Responds to and diagnoses problems by problem recognition, research, isolation, resolution steps, and follow up. Provides appropriate documentation for report tracking.

Maintains the tape library. Moves tapes to and from storage areas. Prepares tapes for input and output. Archives tapes as requested.

Trains and mentors other employees in day to day procedures.

Conducts system reboots of production systems in conjunction with other teams. Verifies that systems are working properly following reboot.

Coordinates communication of information between individuals involved in downtime activity.

Creates and verifies production processing schedules.

Participates in the Problem Management process, processing Problem Management tickets, opening requests for root cause analysis, and providing reports on root cause to management.

Participates in Production Turnover Deliverable review, approval and publishing for new and updated procedures.

Facilitates Immediate Response Team activities, coordinating major incident response including issue troubleshooting and recovery. Serves as a liaison between technology teams customers utilizing available tools to keep customers up to date on issue recovery steps.

Provides customer communication for enterprise wide issues using available technologies. Serves as liaison between customers and technology teams providing up to date information on issue work arounds and resolutions.

Responds to IT events received by various monitoring systems, investigates the incidents and resolves or escalates per documented procedures.

Performs Operations On-Call duties and participates in Operations On-Call rotation providing on-call support on a 24 x 7 basis.

Provides first level of electronic and physical security to WellSpan systems and information by controlling access to data center systems by internal IS staff and outside vendors.

NonEssential Accountabilities:

Coordinates and schedules production jobs as defined by established computer schedules.

Attends meetings as required.

Performs other related duties as identified.

Common Expectations:

Prepares and maintains written documentation as required by the profession and the department.

Maintains established policies and procedures, objectives, quality assessment and safety standards.

Enhances professional growth and development through participation in educational programs, current literature, in service meetings, and workshops.

Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Notes:

Other combinations of formal education, training and experience may be considered.