IT Helpdesk Technician

Community Nursing Services has been serving the communities that we live in since 1928. CNS has ten offices across Utah and is able to provide quality care to 90% of Utah’s population. CNS is the proud recipient of multiple awards including Best of State and WCF safe workplace. Our employees make us great and are our greatest asset. CNS offers great health and dental coverage and competitive benefits, which include: paid vacation, sick leave, holidays.

Helpdesk Technician is responsible for the effective operation of the Helpdesk environment. Individual will act as a liaison between the IT Department and other departments. Individual will provide Tier 1 support for all incoming IT issues, as well as working in a proactive manner to minimize potential problems before they become an issue for the end users. Position will solve daily trouble tickets and escalate as appropriate. This individual must be comfortable performing the following:

• User account maintenance: This includes user account creation, deletion, and password resets.
• Equipment setup and maintenance: This individual will setup laptops, desktops, and cellphones to company standard. Must have knowledge of IT hardware, software titles, requirements gathering, and IT asset management. This individual should be comfortable with computer hardware/software/printer installations and upgrades.

Personal Characteristics and Competencies:

• Great interpersonal skills, including the ability to establish and maintain effective relationships with management and staff as needed.
• Exceptional customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving issues. Therefore, this person must have an efficient and pleasant communication style.
• Ability to effectively handle challenging situations and balance multiple priorities .
• Excellent verbal and written communication skills.

Technical Skills:

• Windows Desktop operating system expertise.
• Basic knowledge of the following applications/systems: Microsoft Office Application Suite, Web Browsers (IE & Chrome), Antivirus software.
• Basic understanding of networking components including printers and wireless access points.
• Basic knowledge of iPhones and accompanying software applications.
• Provide support utilizing remote control software as well as onsite and in-person.
• Ability to perform simple hardware repairs and upgrades.
• Experience with Microsoft Active Directory preferred.
• Experience with land-line phones a plus.

Job Type: Full-time

Salary: $13.00 to $16.00 /hour