IT Helpdesk Specialist

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Hush Puppies, Keds, Merrell, Saucony, Sebago, Sperry, Stride Rite, and Wolverine. Wolverine Worldwide’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.

GENERAL FUNCTION

Provide our internal customers with 1 st and 2 nd level technical support across multiple IT platforms worldwide.

Responsibilities:
PRIMARY DUTIES

Maintains broad understanding of various types of hardware and software, with an emphasis on Mac/iOS environments and Audio/Video technologies.

Supports cross-team functions such as invoicing, purchasing, licensing, etc.

Acts as a central point of communication between IT and brands and departments.

Partner with various IT teams to process and escalate information.

Evaluates and recommends modifications to process for improvements; participates effectively in team assignments.

Provide technical and procedural training for our customers and business partners in both formal and informal settings.

Administrate and utilize various endpoint management tools.

Participates and supports disaster recovery initiatives and change management standards and procedures.

Interacts in a cross-team capacity to meet customer and organizational needs.

Participate in an on call support rotation which includes evenings and weekends.

Performs duties consistent with the company’s AAP/EEO goals and policies.

Performs other duties as required/assigned by manager.

Qualifications:
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Bachelor’s degree or equivalent work experience.

1-3 years’ experience in an IT support role.

Strong analytical, problem solving and organizational skills

Ability to operate independently or as part of a team.

Ability to establish and maintain effective working relationships.

Strong verbal and written communication skills.

Committed to a diverse workforce, we are an Equal Opportunity Employer (Minorities/Women/Veterans/Disabled).

SH17