IT Help Desk Technician

We are currently seeking an IT Helpdesk Technician who will be responsible for providing top level customer support for the technology infrastructure.

Responsibilities Include:

• Primary responsibilities include; logging all requests, calls, emails and walk-up interactions in the Service Desk ticketing system.
• Engage with customers to provide and process information in response to inquiries, concerns, and requests about products and technology services.
• Responsible and accountable for providing local and remote technology support via phone, email, and in-person interactions.
• Responsible for accurately tracking time spent on tickets, work orders, and service interactions.
• Responsible for support of all MS Windows based computer systems, troubleshooting of wired and wireless network devices, Audio/Visual systems, telephone systems, mobile devices, access control systems, and select enterprise applications.
• Supports and trains end-users on a variety of different hardware and software technologies
• Provide operational training, policy and procedure assistance to all remote locations and local users.

We are an equal opportunity employer.

Job Requirements
• Must have 2+ years’ experience implementing and supporting Windows desktop and laptop systems, as well as other related technologies, in an enterprise environment.

• Requires working knowledge of enterprise network systems, including remote access systems such as VPN.

• Extensive knowledge of Microsoft Office applications (2010 / 2013)

• Experience with Windows 10, and Microsoft Office 2016 is a plus

• Moderate level knowledge of the Exchange messaging system as well as Active Directory. Preferred hands-on experience with Active Directory. Experience in a multi-domain environment is a plus.

Posted By: dwolverton@ledgent.com