IT Help desk Technical Support

IT Help Desk Technical Support

Job Type: Temp to Perm Opportunity

• Provided technical support to end users over the phone in a high volume fast pace environment.

• Provide Remote desktop support to assisted users with computer and printer issues using, Active Directory, and remote desktop assistance.

• Assisted users with Cisco phone systems by creating user accounts.

• Resetting voice mail and assisting with call center queue management.

• Tracks all issues opened by or assigned to them utilizing the required software. Documents detailed information and follows through to resolution or escalation of incidents and requests.

• Creates and maintains knowledge articles for use by the IT department and the end user community.

• Provides desktop support using remote tools.

• Performs and assists with other related duties as assigned.

Required Skills:

• CompTIA A+, Network+ certification, HDI certification

• Bachelor’s degree, preferred.

• Schedule requirements:

• Must be available to work Sat/Sun/Mon/Tue/Wed. (Thursday & Friday off)

• Must demonstrate hands-on software and hardware troubleshooting experience

• Must be adept at reading, writing and interpreting technical documentation and procedure manuals and demonstrate knowledge of HIPAA privacy laws.

• Must be skilled at working within a team-oriented collaborative environment, be self- motivated, and be detail-oriented.

• Must demonstrate excellent verbal communication skills, including ability to translate technical information for non-technical audience and possess strong customer service skills.

Temp to Hire Opportunity

Salary 20-25/hr

Job Type: Contract

Salary: $22.00 /hour

Required education:

• Associate

Required experience:

• Desktop Support: 4 years

Required language:

• English

Required license or certification:

• A+ Certification