IT Help Desk Support Specialist

Responsibilities:
Reporting to the Information Technology Manager, The Help Desk Support Specialist is responsible for providing frontline technical (Tier 1) support for a variety of school owned hardware and software. In addition, this position will be responsible for the coordination and escalation of IT help desk tickets. The preferred person would also be asked to provide Tier 2 as required by each of the school’s three divisional-based technology coordinators.

• Frontline support for a wide range of hardware and software troubleshooting for approximately 100 users.
• Manage help desk ticketing system, including escalating, assigning, and completing tickets
• Maintain hardware and software inventory

Qualifications:

• Excellent people skills in order to communicate in a friendly and effective way
• Strong written, verbal, and organizational skills
• Proven ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner
• Proven ability to assess and prioritize requests for technical support
• Extensive knowledge of Mac OS and iOS
• Knowledge of the following software:
• JAMF Pro
• Apple Configurator
• Microsoft Windows 7/10
• G Suite

• Basic knowledge of networking and TCP/IP
• Must be able to lift 50 lbs. of equipment on a regular basis
• Must be able to crawl under or around furniture to install equipment
• Must be available for on-call shifts after hours and on weekends
• Exemplifies Kinkaid’s four core values (honesty, responsibility, respect, and kindness) in interactions with all members of the community

The Kinkaid School provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law, The Kinkaid School complies with applicable state and local laws governing nondiscrimination in employment.

This is a non-exempt position, eligible for overtime.