IT Help Desk Associate

Jo b Summary

We are looking for an IT help desk associate to provide internal support for employees. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We support both PCs and some Macs, BYOD, printer, faxes, copiers, etc. Primary job role is working as a help desk technician and assisting IT manager with projects and coverage as needed.

Basic Function/Responsibilities:
Full Time position during Business hours. Monday – Friday

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Assist with maintaining daily performance of computer systems.

Respond to email messages for associates seeking help.

Ask questions to determine nature of problem.

Walk associates through problem-solving process.

Install, modify, and repair computer hardware and software.

Clean up computers.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users.

Setup and interact with Mitel Phones and phone system.

Follow up with associates to ensure issue has been resolved or escalate issue with support from vendors or supervisor.

Write training manuals.

Create accounts and configure hardware as part of on-boarding process.

Support audio and video equipment in conference rooms.

Manage and monitor internal assets to ensure accurate inventory records.

Other duties may be added and/or assigned as needed.

Some travel might be required.

Some after hours work will need to be performed for maintenance of systems.

Coverage for IT Administrator vacation and training time away from dealership.

Ideal Experience:
Windows 7, Mac OS X, Google Collaboration Apps.

Active Directory maintenance. Currently operating as Server 2012 r2 Environment.

Ubuntu Intranet server with Apache2, mysql and PHP platform.

PC and some Mac hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).

Client PC connectivity – ethernet, TCP/IP and VPN.

File server knowledge.

Experience with AVG desktop security products.

Strong customer service and troubleshooting skills.

Ability to communicate technical information, both verbal and written, to a wide range of end-users.

Benefits

Benefits include medical insurance, 401K retirement savings plan with employer match, vacation time, holiday pay, company paid continuing education and huge employee discounts. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About Our Dealership

Bretz RV & Marine opened for business in Missoula, Montana, in 1967. Up until then, Frank and Vi Bretz had been operating a service station and renting U-Hauls in central Missoula. A search for a new camping trailer ended up turning into a new business opportunity. Not only did the Bretz family get a new camper, they decided to get into the business of selling and renting small travel trailers.

Bretz opened at its current location in Missoula along Interstate 90 in 1999 and has been constantly expanding ever since. In 2008, Bretz purchased Tour America RV Center in Billings, Montana, which has grown into a brand new dealership on 35 acres of freeway frontage. Bretz RV and Marine’s newest location in Boise, Idaho, was added in 2011 and continues to expand sales and service across the region.

The current Missoula store sits on almost 45 acres, has 26 fully equipped service-bays with a complete collision repair center, nearly twenty thousand square feet of indoor showroom, and one of the largest accessory stores in the northwest. Due to the hard work of the entire Bretz RV & Marine team, Bretz has become the largest dealer in a five state region.