IT Help Desk

The person we seek is kind, patient, friendly, and a good communicator as we assist employees

who have a widely varied level of computer experience, located in our stores around the country.

Responsibilities include:

• Providing initial support
• Opening an issue ticket
• Escalating issues as needed.
• Working on a regular basis with service providers and vendors to remedy issues.
• On a rotating basis, working on-call as off site support for our retail, call center and warehouse locations.
• Maintaining/building/configuring desktop computers and peripheral equipment.

Required Skills:General troubleshooting and phone support of:

• Computer, printer and peripheral hardware
• Workstation network connectivity
• Internet Access
• Windows 8.1
• Basic Word/Excel
• Basic Google Apps for Business (Gmail/Sheets/Docs)
• User management in Active Directory

Support Skills:

• Troubleshooting of PC issues
• Construction and configuration of PC desktop
• Installation of operating systems and software from stored images
• Specify and order PC components
• Troubleshooting of PC peripherals, including printers, displays, scanners, etc.
• Installations for end users, including network connectivity and setup.

If you have questions, please call Megan at 262-785-7697.

We can’t wait to meet you!