IT Help Desk

Our Help Desk/Desktop Support Specialist will assist end users with technical related issues and support various levels of infrastructure including Microsoft Solutions, Windows Desktop and Server OS, MS Exchange, SQL Server and VMWare solutions.

PRIMARY RESPONSIBILITIES

• Providing help desk and technical support services for all company end users both internal and remote.
• Troubleshooting, diagnosing, repairing, installing, configuring, and deploying workstations/laptops, printers, servers and other peripherals & network devices.
• Ensuring network and business continuity through the consistency and maintainability of existing operational platform, including servers (both physical and virtual), networking and telecommunications.
• Identification and resolution of network, hardware and software related failures and issues.
• Work with IT and other Senior Management to develop strategies and plans to enhance services and improve systems effectiveness.
• Root cause analysis, managing technology issues and leading appropriate remedial actions.
• Identify, document and isolate product defects across various applications used by Hotels at Home.
• Provide QA assistance to confirm resolution to defect is properly implemented.
• Documenting existing and new processes, IT policies, procedures, network and system diagrams.
• Assistance with coordinating upgrades and updates to newer technologies, determining impact and best implementation practices.
• Set up new users and systems as required.
• Perform other duties as assigned.

QUALIFICATIONS

Required

• 2+ years of experience in a Help Desk/Desktop Support type of position
• Proficient in Windows Desktop and server platform; Mac support is a plus
• Knowledge and ability to troubleshoot Windows Operations Systems up to Windows 10
• Proficiency using Microsoft products
• Passionate about working with people to solve their technical issues
• Strong ability to multitask and customer service mentality
• Eager to learn, be taught and be resourceful
• Excellent communication skills
• Ability to lift up to 30lbs

Preferred

• Bachelor’s degree in Information Technology, Computer Science or related field
• Experience with Active Directory/Group Policy & SQL Server
• Knowledge of VMware and experience managing Citrix Farms
• Knowledge of access methods, network topologies and network security would be a huge plus

All employment is contingent upon successful completion of a criminal history background check and drug screening.

Job Type: Full-time

Required experience:

• Help Desk: 1 year