IT Desktop Support Specialist I

An opportunity now exists within our Information Technology department for a confident, results-focused professional to provide general computer hardware and software support to all functional departments. The focus of this position is to provide first line response to HighJump employees and on-site partners requiring assistance with information technology requests and problems. Specific responsibilities include:

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Diagnose and resolve problems with desktop/laptop hardware and software, printers, and peripheral equipment both remotely and desk-side.

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Configure PC equipment for deployment

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Track issues to resolution within published service levels, escalating more complex problems up to senior level team members.

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Maintain the internal knowledge database.

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Assist in the evaluation of new information technology equipment

Required:
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0-1 years of experience in the IT field

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Strong experience with Windows Operating System and Office Suite

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Ability to multitask and manage multiple priorities effectively

·
Solid communication and customer service skills

·
Strong problem solving skills

Preferred:
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Certification in Computer Science

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A+ Certification

Our nation’s military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply.