IT Analyst

JOB SUMMARY

As a member of the Technology Organization’s Customer Engagement portfolio, the IT Analyst will provide Subject Matter Expertise responsible for delivering excellence customer service and proactive technical expertise to facilitate the implementation of new applications, upgrades to existing applications, and support for interfaces between applications. In addition, the position would be responsible for system analysis, design and implementation of changes to meet the business needs. This includes understanding the system architecture, documentation of system impacts, requirements gathering, and testing requirements for the deployment of those changes. This position would also be responsible for the daily analysis and identification of system problems and the appropriate corrective actions. Primary focus would be to support the On-line Customer Care website, Web Services, and related customer facing applications utilizing the Agile methodology. This position is to be filled as an exempt level 5.

JOB REQUIREMENTS

Education and Experience:

• 4-year Bachelors degree in a computer science, management information systems, business or related degree is strongly desired. Consideration will be given to highly qualified candidates that have comprehensive experience in the electric utility business.
• 3 years of IT operational process analysis, support, and implementation is highly desired

Technical Skills:

• Working knowledge and understanding of IT services, business customers, and IT organizational roles / responsibilities which work together to serve customer needs.
• Experience supporting and debugging web based customer self-serve and batch application solutions is preferred
• Experience implementing, integrating, and supporting vendor application solutions preferred
• Working knowledge of the Agile methodology within a technology organization preferred
• Experience working with and writing queries required to analyze and solve problems and reconciliation of data from multiple sources.
• Comprehensive knowledge and understanding of the Software Development Life Cycle. Support the life-cycle management of software applications and systems within the portfolio through implementation, support, maintenance and retirement of applications to ensure maximum value and reduced cost.
• Ability to develop, write, edit, review, and organize technical documentation related to computer systems such as users’ guides, technical manuals, and instructional materials to ensure that the text can be understood by non-technical users.
• Experience working with data analytic tools such as Adobe Analytics preferred
• Experience working in complex environments consisting of several domains preferred
• Experience with developer tools assisting in defining UI/UX experience such as Axshare are a plus
• Knowledge of Visual Studio, .Net, C#, ASP, COBOL, JCL, PowerShell, etc. preferred

Non- Technical Skills

• Excellent diagnostic, troubleshooting, analysis, and problem-solving skills with the ability to identify, document, and communicate issues, business requirements, and training material
• Ability to research solutions to problems with the discipline to follow up on anomalies and problem situations
• Ability to assess the impact of changes and quantify risk to ensure appropriate business and technical decisions are made
• Flexible, can work under stress with changing direction and with minimal supervision
• Effectively organizes tasks, manages multiple shifting priorities/details, and meets tight deadlines
• Takes initiative to understand issues and take corrective actions or make system changes where necessary
• Self-motivated, takes initiative, removes obstacles for success with the ability to effectively manage multiple project responsibilities simultaneously.
• Acts with initiative, speed, and decisiveness
• High degree of focus on quality, reliability, efficiency, and cost effectiveness
• Ability to learn in a dynamic and fast paced environment. Must also be capable to learn applications in a quick and efficient manner
• Capacity to learn and apply new technologies, skills and concepts
• Excellent communication skills (both oral and written) fostering open & proactive communication
• Ability to build and maintain strong relationships with IT and business unit stakeholders with a focus on cooperation & teamwork
• Effective consulting skills with proven ability to influence others
• Working knowledge of a customer billing/information system
• Strong project management skills
• Experience in the utility industry is a plus
• Must demonstrate "Southern Style" behaviors of unquestionable trust, superior performance, and total commitment

JOB RESPONSIBILITIES

• Implement, integrate, and/or support technology solutions in a manner that meets or exceeds customer expectations for quality, cost, and timeliness
• Ensure required documentation for projects and initiatives are developed
• Communicate effectively and timely with customers, team members, and management
• Adhere to Change Management policies and procedures
• Respond quickly & effectively to all operational and production problems by researching solutions to problems and obtaining the discipline to follow up on anomalies and problem situations
• Build effective relationships with peers, management, and customers
• Display ability to work independently of direct supervision
• Develops, enhances, communicates and documents the application processes and related tools including but not limited to process flow diagrams as needed
• Manage updates and improvements to application processes, working with and through others
• Work with other process owners to ensure all interfaces between processes are identified and function properly
• Interfaces with IT groups that have a hand in supporting the product or other closely aligned products.
• Keeps up with industry research and current events.
• Assist with maintaining relationships with vendors around product roadmaps, product support, maintenance, and issue resolution.

Other Requirements:

• Occasional night and weekend work may be necessary.
• Occasional travel may be necessary.

#LI

Southern Company (NYSE: SO) is America’s premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America’s energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune’s annual World’s Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to…): No

Work Location(s):

Georgia Power Headquarters – 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: SCS2007443