Internet Banking Associate

General Summary

Perform day-to-day operations related to administering, managing and maintaining the internet banking (including mobile banking) activities.

Principal Duties and Responsibilities

• Act as primary customer service representative on Internet Banking-related inquiries, including interfacing with branch and operations staff.
• Administer day-to-day internet banking functions, including administration of user accounts, IDs, and internet bill payment activities.
• Monitor daily transaction logs for potential fraudulent activity and verify through established procedures and protocols.
• Review and monitor daily mobile check deposits to detect issues with the deposited check and report check issues to branches for further action.
• Generate and produce daily operational and monthly management report, including managing vendor expenses.

Additional Duties and Responsibilities / Projects

• Develop suggestions for policy and procedure updates.
• Provide backup support to the Wire Transfer, Credit Card and Operations Departments as necessary.

Job Qualifications

• Associate’s degree in business or finance
• One year’s experience with retail banking.
• Solid understanding of financial institution products and services.
• Good computer skills.
• Strong customer service and support skills.

Job Type: Full-time

Required education:

• Associate

Required experience:

• Computer Skills: 1 year
• banking: 1 year
• Customer Service Skills: 1 year

Required language:

• Mandarin, Cantonese