Internal Sales Clerk

Your Role

As Internal Sales Clerk you will proactively be the central point of communication for clients, customers and internal departments. You will continuously strive to achieve service excellence

A Typical Day

Consistently achieve established key performance indicators for productivity, accuracy and housekeeping and perform administration tasks according to standard operating procedures.
Ensure all equipment used during the course of daily duties is handled correctly and to report any defects to the section manager.
To report and record any non-conformity with regards to customer merchandise in line with the Corrective and Preventative Action Procedures.
To work within any operating areas as determined by the management and needs of the business.
Receives orders daily telephonically, via fax, email and or over the counter.
Checks pricing on orders and advises customer of any price discrepancies.

Ensures that the customer returns the order with price corrections / amendments before capturing the order.
Ensures that there are no duplicate orders captured.
Liaises with the Sales Department and or Representatives to ensure receipt of any special pricing arrangements.
Liaises with the Debtors Department to ensure that customers’ accounts are in a state for the supply of goods. Should this not be the case then the Internal Sales Clerk is to request that either the Representative or Debtors Clerk communicate this to the customer.
Processes orders by raising a quote, then converting the quote into an order followed by the printing of a picking slip on Sage X3.
After the printing of the picking ticket, it is reconciled with the confirmation orders to ensure none are missed.
The picking slip numbers are recorded in preparation for hand over to the Distribution Planner.
Ensures that a signature is obtained for the picking ticket handover.
Ensures pricing file is kept up to date.
Ensures orders are captured with the correct account number, pricing and delivery

Counter Sales:

Ensures that the customer is greeted with a friendly and helpful attitude.
Ensures that the counter environment is kept clean and tidy.
Ensures that there are no delays with the processing and supply of orders.
Follows the documented process for collection orders.
Follows up with the warehouse to ensure the customer receives his goods within a half an hour from arrival.
Ensures all bank transfers are cleared before supplying goods.
Counts cash in conjunction with the Petty Cash Clerk to ensure correct amount is paid by the customer.

Telesales:
Contacts customers as per schedule provided, offering a telephonic sales service and encourages the customer to place an order or increase their existing order.
Ensures pricing quoted are correct and advised customer of any special promotions.
Endeavours to build up strong relationships with customers.
Administration:
Ensures pricing file is kept up to date.
Ensures all confirmation orders are kept and handed to the POD Filing Clerk on a daily basis for filing.
Ensures quotes and back orders are checked on a daily basis to ensure system maintenance is ongoing.

Who You Are

Customer Service, telephone etiquette experience
Analysis and problem solving ability
Good follow through
Team Player
Ability to work under pressure
Ability to adapt easily to changing circumstances
Positive work ethic
Excellent written and verbal communication skills
Attention to detail
Task driven

Core Competencies

Matric or N3 equivalent
Customer Service , Telephone etiquette experience
Internal sales and Customer Service
Good communication skills
Sage X3 experience
Telephone etiquette
Window proficiency
Customer Service
Excellent Interpersonal skills
Ability to build relationships at all levels
Self-Starter

Keeping you Healthy and Safe

We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:

Make sure you take reasonable care for your own health and safety, and
Take reasonable care that what you do (or what you don’t do when you should have) doesn’t affect the health and safety of others, and
Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and
Follow policies or procedures, so long as it’s reasonable and we’ve told you about it, and

Attend training that helps you to work safely