Insurance Account Specialist

HERTZ HIRING EVENT

COME AND VISIT WITH OUR REPRESENTATIVES!!!

Tuesday, April 4, 2017

12PM – 6PM

Professional attire and resume required

On-Site interviews will be conducted

Job Fair Location :
Hertz Customer Care Center

5601 NW Expressway

Oklahoma City, OK 73132

Requirements Include: At least 1 year of customer service and administrative experience in an office environment. Strong computer and organizational skills. Understanding of (or prior experience in) the auto insurance industry strongly preferred. High School Diploma or GED.

Ke y Result Areas

Handle inquires from insurance adjusters as well as operations.

Specialists are required to maintain full knowledge of the insurance partner’s program and ensure agreed upon Rental Management requirements are maintained and carried out.

Report any system issues to a lead or supervisor

Maintain departmental production standards on a daily basis.

Pass all quality audits within scope of departmental standards.

Must be capable of handling billing inquiries, deposit, reservations, location and rental policy for insurance replacement (HLES) rentals, and ASAP as applicable

Work with insurance adjusters to arrange a rental car for their policyholders

Respond to customer issues via Phone, email and instant message. Must have good written skills.

Escalate service failures to licensee owners, Area and General managers as well as upper management up to and including the Vice President of Off Airport Operations and Executive Vice President of Sales

Reset HIRS Passwords

Adjust Billing in GAR when applicable.

Communicate with management personnel from different areas including Operations management, National Account Managers and OKC management

Make decisions on the spot to promote the account.

Educate counters, licensees, adjusters and sales of policy/procedure for handling Insurance Replacement and Rental management for the respective accounts.

Handle any and all calls, emails and instant messages. This may require researching, bringing in other areas like Billing, HCM or FNOL and follow-up contacts in order to resolve.

Will work in multiple email boxes.

Use any and all resources to resolve customer / adjuster issues.

Assist Insurance companies with issues involving catastrophe situations (different billing, systems, and situation.

Requires a high degree of flexibility. Policies and procedures for account handling can occur with little notice. And coverage can be needed with little notice.

Other duties as assigned.

Mandatory Requirements:
Educational Background

High School Diploma or GED

Professional Experience:
Typing 25 wpm (test required)

Alphanumeric data entry 6,000 ksph (test required)

Excellent verbal and written communication skills (written exercise given)

Working knowledge of Microsoft Office (Excel and Word)

Must be able to work varied shifts based on business need

Excellent analytical and decision making skills

Excellent organizational skills and have the ability to meet critical deadlines while handling multiple tasks

Must be a self-starter, quick learner and a demonstrated ability to work well with others

Strong commitment to customer servic

Knowledge:
Microsoft office

GAR, ASAP, Carrent, HLES, HIRMS, CRN, CCC, Filenet, JayWalk, EDI, EDI Licensee, HIRS,

Lotus Notes

Internet (research options for locations, alternate transportation etc…)

Access Database (for input)

Skills: Passion for Customer service Communication Empathy

Preferred Requirements :
Hertz is a Drug-Free Workplace. All offers are contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets