Inside Sales & Customer Service Specialist

Overview :

Everyone wants to feel like they influence their company’s path. FOH®, offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture that potential team members crave. We count on each and every team member to be ambassadors of our culture and embody our values.

We are looking to bolster our expanding team with creative, driven, and motivated individuals who are overall team players and interested in growing with us.

FOH® has two divisions: Front of the House® and room360° by FOH®, where we design and manufacture a variety of products for the hospitality and food service industries. Since 2002, FOH® has been creating a plating and accessory revolution worldwide, with amazing designs have been coveted by industry professionals.

Position:

The Sales & Customer Service Specialist is responsible for developing and optimizing partnerships with sales managers, business partners and other support departments through exceptional, solution-oriented service. This role entails processing all orders, assisting with inquiries, and overseeing various administration within assigned accounts.

Major duties include:

• Demonstrates high energy and ownership towards supporting the Outside Sales Team and their corresponding accounts
• Resolves any issues in a timely manner as it relates to assigned accounts including returns, damages, purchase order discrepancies, etc.
• Accurately processes samples and orders via SAP Business One software for assigned accounts and helping with other accounts as needed
• Filters phone calls from the general queue, providing excellent customer service and information (e.g. inventory levels, pricing, product information, representation information, etc.)
• Responds to all communications and inquires within 24 hours
• Works in tandem with other team members to ensure business partner efficiencies and results
• Performs other duties as assigned

Education and Experience:

• College degree preferred
• Minimum 2+ years’ experience customer service in an office environment, call center, and/or hospitality-orientated or field-related experience

Skills Needed For Success:

• Work collaboratively and as part of a diverse team
• Communicate with excellence and clarity both verbally and in writing
• Communicate effectively with all levels of staff and management
• Follow direction, multi-task, and work under pressure to meet deadlines
• Time management skills
• Tech- savviness
• Strong attention to detail
• Analytical and problem-solving skills
• Customer service and interpersonal skills

Desired Characteristics& Qualifications:

• Possess cultural awareness and sensitivity
• Demonstrate sound work ethics
• Ability to re-arrange tasks as priorities change
• Maintains a positive attitude and composure in a high dynamic work environment
• Thrives in a goal-driven environment
• Active-listening skills

Computer Skills:

• Proficient in Outlook, Word, and Excel – Strong Excel skills are a requirement
• Experience with SAP Business One – highly desired but not necessary

FOH®, Inc. recognizes that our team members are our most important assets; therefore, we are committed to offering a comprehensive benefits package that provides protection and well-being for our team and their families. Highlights include: Competitive salary and quarterly bonus structure , multiple medical and dental plan options, voluntary supplemental insurance, employer matching 401(k) retirement plan, paid holidays , paid vacation and paid time off, onsite fitness center and yoga room , team member recognition programs, casual attire, and our collaborative culture. If you have what it takes to join our exciting team, please apply today!

FOH® is an Equal Opportunity Employer and proud to be a Drug and Smoke-Free Workplace

Check us out at www.frontofthehouse.com and www.room360.com

Monday – Friday

9:00 am – 6:00 pm

Job Type: Full-time

Salary: $15.00 to $17.00 /hour

Experience:

• Inside Sales/ B2B: 1 year (Required)
• Data Entry: 1 year (Required)

Job Location:

• Miami, FL (Required)