Inside Sales and Operations Associate

Inside Sales and Operations Associate
LGC’s Clinical Diagnostics Division develops and manufactures a comprehensive portfolio of catalog and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, and pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline – from concept and early stage research, through expedited product development and onwards into routine clinical use. Laboratorians and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics and clinical genomics rely on LGC’s products to support accurate and reliable diagnostic results.
Our operating entities include SeraCare Life Sciences and Maine Standards Company, which are in vitro diagnostics (IVD) manufacturers of quality measurement tools (calibrators, controls, linearity, EQA/PT, biological materials) and the Native Antigen Company, which is a manufacturer and supplier of viral antigens. Our 300+ employees operate FDA-registered and ISO 13485-accredited facilities in Maine, Massachusetts and Maryland, USA, and an ISO 9001-accredited facility in Oxford, UK.
Each day, our world-class staff, scientific expertise, operational efficiency and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes – from the widely adopted and established through to cutting-edge NGS and precision diagnostics.
Job Purpose
Inside Sales and Operations Associate, Clinical Genomics will work as an integral part of a cross functional team that will include Marketing, Business Operations, Customer Service and Sales. This position will help drive monthly, quarterly and annual sales results by supporting and expanding the customer base for Clinical Genomics in US and EU regions. Participating as an integral part of our automated marketing and sales processes, this position will reach out to customers, provide pricing quotes and respond to customer inquiries with the ultimate goal to increase customer orders and grow revenues for the Clinical Genomics business
Key Responsibilities

Meet sales targets and customer adoption objectives through phone and email communications with opportunities

Qualify leads and develop account profiles and conduct follow up

Communicate with external sales and applications teams on activities as required and maintain updates using Salesforce.com

Provide pricing, quotes and handle customer inquiries in a timely manner

Working with digital marketing communications, responsible for managing and triaging leads from all sources, including tradeshows, website and marketing automation activities

Maintain up-to-date product and pricing lists and disseminate to relevant stakeholders

Knowledge, Experience and Technical Skills

Highly organized and process driven individual able to use multiple systems to achieve results

Strong team player who proactively communicates within the sales and marketing teams and takes a ‘company-first’ attitude

Effective customer communication style and strong written and verbal communication skills

Action oriented, able to take initiative where required without being asked

Outstanding interpersonal skills, able to connect and communicate effectively to internal and external customer base

Action-oriented team player with a keen focus to executing tactical plans on time

Resilient and dedicated attitude that will do whatever it takes to meet and exceed goals

Continuous learner, always seeking opportunities to improve effectiveness of processes and tactics

Flexible—able to work effectively in a variety of environments and situations

Education and/or Experience

Bachelor’s degree

Minimum 3 years of relevant sales experience

Proven experience in managing business processes that support selling efforts including managing inquiries, lead follow up, opportunity profiling and providing pricing quotes

Demonstrated success in growing sales

Strong experience with CRM tools such as Salesforce.com

Physical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires prolonged sitting and working at a computer monitor. Repetitive motion using a keyboard for long periods of time. May occasionally be required to lift and move material weighing up to 10 lbs.

Work Environment
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Agreeable work environment typical of an open office setting with some exposure to noise from office machines.