Infrastructure Engineer

Full Job DescriptionFieldEdge is the leading vertical SaaS business that enables contractors to run their small businesses with ease, save time and make more money through targeted marketing and improved resource utilization. FieldEdge has helped thousands of service-based organizations increase sales performance and overall workforce productivity by managing all aspects of their daily operations since 1980.

We are a Stevie-Award winning company that was recently named to Glassdoor’s Best Places to Work list and the Inc. 5000’s List of Fastest-Growing Companies! You can think of FieldEdge as a hyper-growth software company with a startup culture that is backed by 35 years of industry-leading knowledge.

ROLE
As an Infrastructure Engineer, you will provide on-site and/or remote support for various scenarios such as: desktop configurations, printing, network troubleshooting, firewall changes/updates, Windows server in a domain environment, Office 365, monitoring of network and proactive maintenance.
Responsibilities:

Setup of workstation including OS, needed software, and possible hardware upgrades

Setup on softphone/basic knowledge of VoIP

Manage hardware & software inventory

Provide training and technical instruction to end-users

Respond to employee’s support tickets, document solutions and close tickets or escalate as needed

Provide support relating to technical issues involving Microsoft’s core business applications as well as virtual environments built on Microsoft Hyper-V and other virtualization tools

Technical services and support at the network, OS and application level

Manage Dropbox for business and other file sharing services

Administer network policies, procedures, and standards

Implement and support disaster recovery and backup solutions

Office 365 admin portal, Exchange, SharePoint and other Office 365 implementations and troubleshooting

Design, manage and implement Network solutions

Manage and configure Cisco security appliances

Utilize our Remote Management tools to perform work on customer environments and troubleshoot higher system alerts

Remote access solution implementation and support: VPN, Terminal Services/RDS

Troubleshoot Office365 and AD domain related problems

Work in Azure or other cloud environments for basic trouble shooting, basic system set up, knowledge of Azure Portal and other related tools

System documentation and consulting services to include system/environment reviews and recommendations

Work with internet connections, cabling, virtualization platforms, and storage area networks

Monitor administration of Windows, Linux or Mac OS Operating Systems and are conversant with system administration

Manage and maintain virtual private networks (VPN)

Troubleshoot applications and be comfortable implementing and fixing issues

Design solutions from mission needs and assess current systems to secure the best practices and balance by complying with policies and procedures

Communicate with management as required – keeping them informed of incident progress, notifying them of impending changes or outages

Communicate with employees in a professional way, explaining solutions, answering questions and providing professional advice

Actively collaborate with our team to enhance processes and procedures, keep environment well documented

Collaborate and participate in activities to make certain there is knowledge improvement and share, and integrate programs within as well as across the whole work as suitable and lead projects and take part in evolving project activities

Requirements:

Associate’s Degree in IT or equivalent work experience

4+ years of experience in IT service, ideally experience in another medium size office (150+ employees) or managing multiple networks

A+ Certification, Network+ Certifications, preferred

Microsoft Certification Desktop or Server, preferred

Current Cisco certification, preferred

Experience with Cisco Merakis

Experience in PaaS, IaaS, cloud computing more specific to Azure AD and Office 365

Experience with Azure and Azure DevOps

Excellent written and spoken communication skills

Great attention to detail, strong work ethic, and willingness to learn new tasks

Benefits: