Information Technology Support Specialist

Kentucky Community and Technical College System

Technology Solutions

Information Technology Support Specialist

Job # 9774

Open Date: 5/26/2017

Close Date: Open Until Filled

KCTCS is committed to achieving excellence through cultural diversity. We actively encourage applications and/or nominations of persons of color, women, veterans, persons with disabilities and other individuals.

To apply, visit http://systemoffice.kctcs.edu and click on “Job-Seekers”

KCTCS is an equal opportunity employer and educational institution.

About Us

For most Kentuckians, higher education begins at the Kentucky Community and Technical College System (KCTCS). Our statewide system of 16 colleges, more than 70 campuses and more than 80,000 students is a critical component to transforming the state’s economy by providing citizens with the education and training needed for high growth, high wage careers. KCTCS has more than 7,500 full and part-time employees. The open position, outlined below, is located in Versailles, Kentucky.

Position Description

Primary purpose is to provide, maintain, troubleshoot and support a secure and stable network and desktop environment for the System Office and satellite campus. In addition, provide technical support to the President, his Cabinet and staff as well as visiting Board Members, college Presidents, college staff and other outside entities. Manage, troubleshoot and train end users on various platforms including, but not limited to: computers, audio/visual and conferencing hardware and software, scanners, multi-function print devices, tablets, iPads, mobile devices and cellular technology.

KCTCS offers a competitive benefits package and an attractive work environment that supports excellence, innovation and creativity. Positions with the KCTCS System Office are term-contract positions, with the expectancy of continuance based on performance.

Major Responsibilities/Duties

• Assists Lead IT Support Specialist with managing, supporting and troubleshooting local-area and wide-area connectivity. Oversees and provides Active Directory security/distribution group and computer/email account dispensation. Provides file server and printer access, security and password administration. Implements new hardware, software and security systems for both wired and wireless connectivity as well as Bitlocker encryption and recovery.
• Assists Lead IT Support Specialist and collaborates on major projects, organizing tasks and deadlines. As part of a 3-person team manage, troubleshoots, secures and supports 500+ computers (pcs as well as MACs) and employees (in the Versailles office as well as Lexington) while also supporting the ever-growing sector of remote and field staff. Utilizes Group Policy, KACE, SCCM and other technologies available to manage remote deployments of software, security updates and patches. Provides MFD printer connectivity utilizing Equitrac print manager as well as front line user and technical support for client-server applications. Processes user requests, provides direction and support, training, troubleshooting and problem resolution for desktop technology (voice, data and video) as well as a growing platform of over 300 mobile devices (iPhones and MiFis) plus the everincreasing addition of iPads, Surface Tablets, etc.
• Assists Lead IT Support Specialist with coordination and oversight of contract staff and vendors for procurement of materials and services relating to: (1) the daily operation and maintenance of voice and data. Works with contracted technology solution provider to manage switch/port data VLAN configuration and voice accounts. (2) Collaborates with appropriate vendor on cabling requirements and location restrictions for office reorganizations and redesign. (3) Coordinatse with a variety of other vendors pertaining to needs for both the System Office campus as well as the James Court location in Lexington (AV requirements, Security Cameras, HVAC Systems, Velocity door access, Line of Site networking for road signage, digital messaging system for internal communications, etc.).
• Manages account access requests, message broadcast population and access as well as user notification preferences for the System’s Safety Notification Alert Process (SNAP).
• Evaluates end user requests for security access as well as non-essential hardware / software installation. Ascertains the validity of the request, assesses the risk and determines what impact (if any) installtion will have on network and desktop security and stability.
• Assists the Lead IT Support Specialist in making recommendations and obtaining quotes for upgrading multi-media equipment (specifically for the President’s Board and Cabinet Rooms as well as the Conference Center) to ensure KCTCS stays current with cutting edge technology.
• Other duties as assigned.

Minimum Requirements

• Associate’s degree (Information Technology, Telecommunications, Information Security, Computer Information Systems, or related field) and three (3) years of position-related experience, or equivalent.

Preferred Competencies

• Bachelor’s degree (Information Technology, Telecommunications, Information Security, Computer Information Systems, or related field) and four (4) years of position-related experience, or equivalent.
• Excellent customer service and people skills.
• Instilling confidence and trust in your abilities as well as establishing and fostering a positive working relationship and rapport with Cabinet and staff is critical to the success of this position.
• A+ Certification and script writing knowledge is helpful.
• Working knowledge of the following also beneficial: Active Directory, SCCM, Exchange, Group Policy, Windows OS, MS Office applications Suite.MAC OS, iOS, KACE Endpoint Systems Mgt, School Messenger, Informacast, Verint Network Video Recorders, Boxcast Video Streaming, Equitrac Print Management, InFocus Mondopad solutions, Crestron AMX hardware.

KY law requires state and national pre-employment background checks as a condition of employment. Initial review of applicants will begin on June 12, 2017.

Position is open until filled.

Applicants will be notified if selected for an interview.

Job Type: Full-time

Salary: $33,000.00 to $42,000.00 /year

Required education:

• Associate

Required experience:

• position-: 3 years