Information Technology Specialist

This position will work within a team to provide technical support for a large multibuilding facility of administration teams, education teams, and healthcare professionals. The duties are the following:

Diagnose, support, maintain, and troubleshoot PC, software, switches, and printer issues.

Have understanding of common IT terminology in relation to desktops, laptops, servers, and networking equipment.

Assist with network diagnostics and monitoring.

Ability to work in a team environment, sharing workloads and responsibilities.

Possess highly developed verbal and written communication skills.

Attend all organizational required trainings.

Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.

Maintain a safe, clean, and hazard-free work area.

Be able to react to change productively and handle other essential tasks as assigned.

Requirements

Education

Completion of a bachelor’s degree in applicable computer-related field is required.

Training/certifications are preferred.

Experience

Three to five years of relevant experience

Skills/Other Requirements

Knowledge of Microsoft operating systems and applications

Knowledge of security issues, techniques, tools, and implications

Experience in information systems environment, preferably in IT/network security

Experience with Windows Operating Systems 7 and 10

Experience with Microsoft Office 2010 and later versions as well as Office 365

Proven ability to communicate technical solutions in a user-friendly and professional manner, both verbally and in writing

Ability to pass the Child Abuse and Neglect (CAN) or child protective services background check

Ability to pass pre-employment drug testing and basic background screening

Clean criminal background check

Clean tuberculosis and drug test results

Bilingual English/Spanish abilities preferred but not required

Age of at least 21 at the time of hire