Information Technologist 1

Provides support & service to information system users on a computer running in stand-alone, client/server, web-based, &/or networked environments using established methods & procedures. Assists vendors with submitting Certified Payroll in XML format using the online Civil Rights & Labor (CRL) system (e.g., analyzes & troubleshoots payroll Excel & XML files; provides solutions to import payroll XMLs into CRL).

Sets up vendor user access to CRL & provides instructions on getting started with the system for payroll submission & subcontractor payments; assists with testing & reviewing vendor payroll reports to determine which vendors are setup in CRL for payroll submission. Troubleshoots questions via telephone & computer (i.e., using email support lines) from various customers (e.g., Contract Compliance Officers & vendors) experiencing issues using CRL. Performs other duties as assigned.

Minimum Qualifications:

Education
Technical institute degree/certificate in Computer Science or Information Systems or equivalent work experience.
AND

Experience
Minimum 3 months combined work experience in any combination of the following: computers and/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support.

Major Worker Characteristics:
Knowledge of: computers and electronics, oral and written communication tools and techniques, customer support &personal service, state and agency policy, procedures and applicable laws*, vision, mission and goals of agency*, telecommunications, IT security principles and methods, mathematic principles relative to assigned area in IT, safety practices, operating systems installation and configuration procedures, network standards, protocols & procedures, platform usage, capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware, technology design techniques, basic internet server maintenance techniques, back-up and recovery techniques, and technical writing and documentation. Skill for: reading comprehension, speaking, service orientation, installation, troubleshooting, critical thinking, systems evaluation, and operation monitoring. Ability to: transport items up to 50 lbs, calculate decimals, percentages and fractions, carry out instructions in written, oral or picture form, understand manuals and verbal instructions, technical in nature, and stay abreast of current technologies in area of IT assigned.

(*)Developed after employment.

Supplemental Information:

**If this position is filled internally, the wage rate will be determined in accordance with the contract. ”

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration