Information Systems Specialist I

If you’re ready for a career that allows you to grow and develop into the professional you want to be – today and in the future….CryoLife is the place for you.

Position Overview:
Utilize system-analyst techniques and procedures to consult and assist users with operations of all hardware and software systems, mobility devices, network print management, voice management systems, and A/V systems.

Responsibilities:

• Develop techniques and procedures to maintain networked systems in an 800+ node, multi-campus network.
• Support Windows Operating Systems, IBM Notes, SAP client connectivity, MS Office Applications, networked print management, wired and wireless networks, and mobility devices (i.e. iOS, Android, Windows, etc.).
• Develop techniques and procedures for 1 st – 2 nd level Help Desk support.
• Provide 1 st – 2 nd level support and assistance for Help Desk Personnel.
• Develop techniques and procedures for 1 st – 2 nd level support for voice systems.
• Provide 1 st – 2 nd level support and assistance for Audio/Visual and VTC systems.
• Develop, plan, and provide user training to include new-hire orientation, proper use of IT assets, such as computers, laptops, mobile devices, and software.
• Develop, plan, and perform network administration and support duties, which could include tape backup maintenance plans and other duties as needed.
• Develop, plan, and provide hardware and software requirements for the procurement of computer and software needs.
• Plan and maintain hardware and software inventory and control lifecycles.
• Provide IT and Telecom vendor management for required systems and project needs.
• Willingness to provide afterhours support (as required).

Qualifications:

• CompTIA A+ and/or MCP (or equivalent) or 3+ years equivalent work experience
• Good communications and organizational skills
• 3+ years Microsoft Windows Operating Systems (use, installation, and support)
• 3+ years Microsoft Office experience (use, installation, and support)
• Computer Hardware installation & troubleshooting
• Mobile/wireless/tablet device installation & troubleshooting
• Mac hardware and software experience a plus
• IBM Notes experience a plus
• Phone systems, PBX, Voice-mail experience a plus

Company Info:
Who We Are.

CryoLife is one of the world’s contemporary medical device companies providing preserved human cardiac and vascular tissues, surgical adhesives and sealants, cardiac lasers and implantable end-stage renal disease access grafts for the repair of complex cardiac and vascular reconstruction surgeries. Since the Company’s inception in 1984, it is estimated that its products and tissues have been implanted in about 900,000 patients worldwide.

CryoLife technology and products bring restoration and hope to people all around the world. CryoLife headquarters are located in Kennesaw, Georgia, a suburb of Atlanta.

CryoLife is an Equal Opportunity/Affirmative Action employer.

CryoLife is committed to the philosophy of equal opportunity employment. We do not discriminate against any employee or applicant. All qualified candidates will receive consideration for employment without regard to race, ethnicity, age, religion, sex, sexual orientation, national origin, citizenship, disability, veterans or other legally protected status.