Information Systems Help Desk Support Analyst Tier 1

Ensign Services, Inc. seeks a talented and energetic Information Systems Help Desk Support Analyst, as it serves the needs of our rapidly-expanding client base across the Western United States. This position is based at ESI’s Salt Lake City Service Center.

About the Company

Ensign Services, Inc is the most progressive company in the exploding healthcare services field today. Dedicated to restoring public confidence in the healthcare industry, ESI has assembled a team of highly competent, dedicated and caring individuals who are creating a new standard of excellence for healthcare providers everywhere.

We have a unique set of core values that shape our organization. They include- CELEBRATION, ACCOUNTABILITY, PASSION FOR LEARNING, LOVE ONE ANOTHER, INTELLIGENT RISK TAKING, CUSTOMER SECOND AND OWNERSHIP. These core values allow us to successfully serve over 180 skilled nursing, assisted living, home health, hospice and urgent care operations with nearly 18,000 employees in ten Western state. These facilities have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual facilities.

About the Opportunity

We currently seek an experienced Information Systems Help Desk Support Assistant to provide support to internal end users on a variety of issues. The right candidate will be able to quickly, accurately and pleasantly respond to email and personnel requests for technical support. Duties will include troubleshooting remote desktops, laptops, printers. Analysts also assist users in accessing their email and data through a Citrix environment as well as accessing key clinical and financial applications including PointClickCare, Optima, Workday and Great Plains. Position will focus on receiving incoming support phone calls, but will include addressing tickets that are emailed into the support queue.

Qualifications

• 2+ years of experience providing technical support and troubleshooting Outstanding communication skills – written and verbal

• Ability to support network and systems hardware and software with minimal supervision Ability to prioritize, multitask and work under time constraints

• Ability to manage diverse personalities with superior customer service skills

Compensation

ESI offers an attractive compensation package including a competitive base salary and benefits, plus eligibility for bonuses and stock options. Success will only be limited by performance.

If you are passionate about helping others and believe you can meet the expectations outlined above, please submit your resume along with a cover letter explaining why you are the right candidate for our organization!

Additional Information

Salary: Commensurate with experience

Position Type: Regular Full Time

Employee Benefits: Medical, dental, vision, and life insurance, 401(k) with company match, vacation pay, holiday pay, fun and supportive work environment

Location: Salt Lake City, UT; some travel required

Job Type: Full-time

Salary: $18.00 to $20.00 /hour

Required education:

• High school or equivalent

Required experience:

• Help Desk: 1 year