Information Systems Analyst: Desktop and Systems Support

The Legislative Analyst’s Office (LAO) is seeking candidates for the position of Information Systems Analyst to provide desktop and systems support.

This position is in the office’s Information Services section. The Information Services section provides system, software, and production support for the office. This includes desktop and server administration, software development, graphic design, and website management. As part of a small team, members of the Information Services section need to develop and apply a broad set of technical and organizational skills to meet the needs of the office.

Duties and Responsibilities

Under the direction of the Manager of Information Services, the Information Systems Analyst provides general information technology support for the office, primarily in the following areas:

• Desktop Support. Duties include the configuration and installation of computers and printers; troubleshooting and fixing computer, software, and printer problems; training staff on the office’s computing environment and procedures.
• Operations and Systems Administration. Duties include administering data and file backups; ensuring desktop computer and server software is up-to-date; and maintaining Active Directory accounts and policies.
• Production Support. Duties include reformatting material for the office’s website and helping to develop and document office-wide assets, tools, and processes.

Minimum Qualifications

Working with all staff, the Information Technology Specialist should be personable, service-oriented, and flexible. Additionally, the Information Technology Specialist should have strong written and oral communication, be able to work independently to track and meet deadlines, and be dedicated to continuous learning.

A Bachelor’s degree is preferred, but not required.

Applicants should have experience supporting the following:

• Windows 7, 10
• Microsoft Office
• Printers
• HTML and CSS

Experience administering some of the following is preferable: Active Directory, Windows Server, Linux, Microsoft SQL Server, Symantec BackupExec, Windows Server Update Services (WSUS), Adobe Creative Suite or Create Cloud, network services.

Salary and Benefits

The Information Technology Specialist salary range begins at $5,720 per month. The office will consider salaries above this amount depending on the candidate’s qualifications and experience.

The LAO provides a comprehensive package of health, vision, dental, and retirement benefits. In addition, the LAO provides vacation, sick leave, compensatory time off for overtime above a specified level, and about 13 holidays per year.

The office may consider a less-than-full-time appointment, such as a 75 or 80 percent time base, as long as the candidate’s work hours and schedule meet the needs of the office.

Background Information

The LAO has served the Legislature and the people of California since 1941. The office currently employs 53 staff. Staff of the LAO are hired and promoted on a merit basis and are exempt from civil service. The LAO enjoys a national reputation for the quality and nonpartisanship of its analyses and staff.

To Apply

To apply for this position, send a resume and cover letter directly to lao.employment[at]lao.ca.gov with the subject line: Information Systems Analyst. Do not use the “Apply Now” button below. The resume should be no longer than one page. In your cover letter, explain your interest in working for the Legislative Analyst’s Office and how your knowledge and experience would benefit the office.

This position will remain open until filled.

Appointment to this position is contingent upon the successful completion of a background check. Additionally, final-round candidates may be asked to provide a list of references before an offer of employment is made.

Questions about this position should be directed to Michael Greer (michael.greer[at]lao.ca.gov).

The LAO is an equal opportunity employer.

Job Type: Full-time