Information & Reservation Consultant (Mobile)

Reporting to the relevant Supervisor, the successful applicant will be responsible for administrating the telephonic and electronic information and reservations activities as well as dealing with walk in visitors. The applicant will also interact with visitors face to face at events and activations.

The position requires an individual with excellent telephonic, face to face and written communication skills at all levels, a good, practical tourism experience, preferably in a public environment, excellent sales skills, intermediate computer literacy and the ability to communicate effectively and confidently in general with domestic, foreign visitors and tourism businesses.

Target driven and sales focused individuals with proven track records of meeting both retail sales and booking sales targets will be considered. The applicant needs to be passionate about Cape Town and be a true Cape Town ambassador.

Main Purpose

Assist walk-in visitors and event visitors with general information, retails sales and bookings

Dealing accurately and effectively with all electronic, face to face and telephonic tourism information enquiries and successfully converting these enquiries into reservations and sales

Ensuring accurate statistics on reservations request, number of reservations and type of reservations to prepare an analysis for financial controls

Accurate and timeously administration and reporting

Dealing with membership enquiries

Supporting tourism marketing campaigns

Dealing with and co-ordinating stand set up at events

Requirements

Qualification Level:
National /Occupational Certificate – up to 2 years

Additional Qualification Level:
Experience Required:
2 years

Competencies / Skills:
Working experience, preferably in the hospitality/tourism related industry

Excellent customer, sales and administration skills

Knowledge of Cape Town Tourism products, SANParks and of WC highly recommended

Intermediate MS Office, experience with working on an electronic financial and booking system is a pre requisite

Roomseeker and Computicket experience would be advantageous

Ability to speak and write at least 2 SA languages fluently of which English should be one

Ability to use your initiative

Successful candidate would need to work shifts, over weekends and public holidays

Valid drivers licence Please note that only shortlisted candidates will be contacted after the closing date.